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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Customer support was welcoming and told me everything that was going to happen Couple of points 1. The call centre who booked the service failed to record the price quoted 2. The call centre did not record that a warranty check was required

Service

Because of the lovely staff

Service

Happy with what was done ??

Service

Documents list the service details in code with no key to explain,

Service

Very friendly service team. Ian wood, the workshop manager sorted my issue with his team

Service

Car picked up and dropped off - serviced - cleaned - great price.

Service

The Serpentine Belt stayed on when it was serviced at Cooper Sunderland - unlike when it was serviced at Lloyd Newcastle which almost caused me to crash into a wall due to not being able to turn the wheel as expected due to lack of power steering!

Service

Professional and courteous and kept advised by Gary Connon of progress throughout. Confidence in the servicing and MoT process to ensure my car is in 1st class condition.

Service

Never been let down yet

Service

Good services

Service

I booked a MOT but explained that before the MOT I needed a new headlight build fitting as it would fail the MOT. When I went back to pick up the car I was told it had failed its initial MOT due to the headlight failure but passed when new bulb fit

Service

Good service

Service

Made to feel very welcome, from reception to the sales advisor and kept up to date during the full visit.

Service

See answer 1. The car did come back clean.

Service

Excellent customer service and car ready on time

Service

The problem I had with the usb media port wasn't fixed when the car was returned to me

Service

Reception staff and service staff were extremely professional and courteous, I was kept informed of progress at all times.

Service

Resolved issue without any fuss.

Service

Since owning the car I have always serviced at BMW Sund. Even though dealership service / parts are more expensive than a standard garage you get health check, loan car, wash etc as it benefit but on this occasion it wasn't smooth as usual.

Service

Efficient service helpful staff

Service

Following fitting of new tyres and complete wheel alignment, I have had to book another appointment to correct steering wheel position offset. The steering wheel also vibrates at 80mph. Not satisfied with the quality of service.

Service

very customer focused

Service

Done what is needed and more without hastle

Service

Friendly and efficient staff, even though I wasn't happy that my wheel was damaged when in for service it was dealt with professionally and quickly by Gary on reception

Service

Apart from poor parking the service from the staff was very good, nice friendly people. It's the actual manufacturer is the let down

Service

Staff in the service department did their best to ensure that I was not too inconvenienced following the damage to my car.

Service

Knowledgeable staff and good service from all areas.

Service

always room for improvement in any business

Service

the job was done what needed doing plus a full inspection as well.

Service

As above - nothing is too much hassle.

Service

I have no issues with the services, but more park space a the garage would be great.

Service

Always excellent from reception to the Service Department.

Service

The car was repaired

Service

Whilst the entire team who dealt with me were fantastic, I would like to say a special thank to Brenda for her dedication / attentiveness. She was brilliant from start to finish

Service

Staff, care and attention

Service

Quoted maximum if £100 and it was £110

Service

At first problems getting paperwork sorted and car no problems since

Service

No problems experienced. Contact from service department was good. Car was collected and returned as agreed.

Service

At the last visit all issues raised was prompted resolved. I will have to mention Brenda (and other members of the reception team) who is always looking out for the customers, ensuring our comfort while in the centre and sign posting to other teams.

Service

Great staff

Service

Attentive

Service

Staff were friendly, ansewed my questions and provided excellent service, feedback was provided on what had occured and issues raised.

Service

My car went in for a recall and service. I reported a fault with my air con and headlight washer. I went to use the car yesterday for the first time since the service and neither are working. Please note air con was working when I picked car up.

Service

After arriving 10 minutes early for appointment, I felt ending up waiting almost 3 hours for a tyre change was unacceptable.

Service

??

Service

Completely satisfied from start to finish the Coopers team at Sunderland was very helpful from the ladies on the front desk to the gentleman who assisted me with my service on my m3 David the service manager was brilliant put me at ease very knowledg

Service

A young chap called Josh was professional and helpful

Service

They kept in touch with findings without having to be chased up and looked into technical queries when asked.

Service

Great quick service and friendly staff

Service

Great service

Service

Did everything they said they would

Service

The experience at the garage was absolutely fine. However getting the car booked in via what appeared to be a remote call centre which services multiple garages was quite difficult and a little bit painful.

Service

The car was serviced and delivered on time as requested.

Service

Knowing I was going to wait for the service to be carried out they service team ensured the work was carried out quickly; in fact an hour ahead of schedule.

Service

Good car. Good service.

Service

Customer service was fantastic, had a couple of niggles with car and instead of fobbing me off they put my mind at rest

Service

Never driven an automatic was shown how to by one of the staff ??

Service

Much more amenable than the BMW garage which is much closer to my address. Completed service in the time stated. Gave the impression of actually caring about job done

Service

Outstanding level of attention and a personal service

Service

Car Serviced and MOT carried out to standard expected from BMW and car was returned washed and valeted.

Service

Really a first-class experience.

Service

As explained above, brake fluid cap left off after brake fluid change.

Service

Mainly down to the cost

Service

Having dealt with this Sunderland dealership for over 25yrs the standard set by reception and the service staff is exceptional.

Service

Had my car 3 days for a service

Service

Would have been 5 stars if it was known as Cooper Boldon not Sunderland...lol

Service

Cannot fault the attention to detail from the staff

Service

I was happy with the customer service and the jobs ??

Service

Professional knowledgeable and efficient service.

Service

The staff are lovely. See notes above

Service

Very expensive. Not a Bmw driver who collected my car Mechanic broke oil filter while changing took 2 days for new part to arrive. Car not cleaned when returned.

Service

Very satisfied with the price I paid for the service but the original price was rather high. Friendly staff.

Service

Lack of communication and didn't feel things were explained very well (maybe sales tactics?) Will use again purely for the car but hopefully the sales experience is improved on next time.

Sales

Whole experience was 1st class

Sales

The ease of undertaking business at the BMW Cooper, Boldon, was really enjoyable. From first entering the showroom, we were made to feel welcome from the reception team. They listened to my request, found someone who could assist, without delay.

Sales

Completely spoilt by the service from finance in returning my old car.

Sales

Everything was smoothly run

Sales

Emma was great! Friendly and efficient!

Sales

the young lady emma was very polite helpful and profetional throughout the whole process

Sales

No faults at all.

Sales

Well laid out facilities

Sales

Chris Davies could not have been more helpful. His after sales service was equally impressive.

Sales

Staff very good

Sales

Gary Ternant is a great salesman , as are the staff at Cooper Sunderland.

Sales

The car was presented very well ready for collection and sales staff were very helpful.

Sales

We did all the chasing for updates. Initial collection date changed and then waited nearly 3hrs on the day