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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

usual good service from Coopers, unfortunately as I had a problem outside the service routine I had to return the car on a different day

Service

Good facilities, friendly staff.

Service

I was looked after very well again.

Service

Overall very happy. Service reception and the gentleman dealing with us was exceptional, very helpful and explained everything. Would have completely satisfied other than cost of visit.

Service

Courtesy car provided was not anything close to being a match of the car brought in for service (2 series minibus type van provided when a 4 series was brought in for service)

Service

As above

Service

Customer service was good Rachel Bowen was good but I'm no longer happy with bmw as a whole bmw should recall all cars that have timing chain fails

Service

Did & performed exactly as they said they would

Service

Staff knowledgeable and friendly. Service arranged around my needs.

Service

Cooper Sunderland staff provide a professional service giving the customer confidence that his/her vehicle will continue to perform as expected.

Service

Good and efficient

Service

Customer support was welcoming and told me everything that was going to happen Couple of points 1. The call centre who booked the service failed to record the price quoted 2. The call centre did not record that a warranty check was required

Service

Car required a component to get though the MOT, the component arrived the following day but apperently had been mis-packaged which meant having to send for another, I was without a car for nearly three days which had an effect on my business.

Service

Because of the lovely staff

Service

Happy with what was done ??

Service

Documents list the service details in code with no key to explain,

Service

Very friendly service team. Ian wood, the workshop manager sorted my issue with his team

Service

Car picked up and dropped off - serviced - cleaned - great price.

Service

The Serpentine Belt stayed on when it was serviced at Cooper Sunderland - unlike when it was serviced at Lloyd Newcastle which almost caused me to crash into a wall due to not being able to turn the wheel as expected due to lack of power steering!

Service

Never been let down yet

Service

Professional and courteous and kept advised by Gary Connon of progress throughout. Confidence in the servicing and MoT process to ensure my car is in 1st class condition.

Service

Good services

Service

I booked a MOT but explained that before the MOT I needed a new headlight build fitting as it would fail the MOT. When I went back to pick up the car I was told it had failed its initial MOT due to the headlight failure but passed when new bulb fit

Service

Good service

Service

Made to feel very welcome, from reception to the sales advisor and kept up to date during the full visit.

Service

See answer 1. The car did come back clean.

Service

Excellent customer service and car ready on time

Service

The problem I had with the usb media port wasn't fixed when the car was returned to me

Service

Reception staff and service staff were extremely professional and courteous, I was kept informed of progress at all times.

Service

Resolved issue without any fuss.

Service

Since owning the car I have always serviced at BMW Sund. Even though dealership service / parts are more expensive than a standard garage you get health check, loan car, wash etc as it benefit but on this occasion it wasn't smooth as usual.

Service

Efficient service helpful staff

Service

very customer focused

Service

Following fitting of new tyres and complete wheel alignment, I have had to book another appointment to correct steering wheel position offset. The steering wheel also vibrates at 80mph. Not satisfied with the quality of service.

Service

Done what is needed and more without hastle

Service

Friendly and efficient staff, even though I wasn't happy that my wheel was damaged when in for service it was dealt with professionally and quickly by Gary on reception

Service

Knowledgeable staff and good service from all areas.

Service

Apart from poor parking the service from the staff was very good, nice friendly people. It's the actual manufacturer is the let down

Service

Staff in the service department did their best to ensure that I was not too inconvenienced following the damage to my car.

Service

always room for improvement in any business

Service

the job was done what needed doing plus a full inspection as well.

Service

As above - nothing is too much hassle.

Service

I have no issues with the services, but more park space a the garage would be great.

Service

Always excellent from reception to the Service Department.

Service

Quoted maximum if £100 and it was £110

Service

Whilst the entire team who dealt with me were fantastic, I would like to say a special thank to Brenda for her dedication / attentiveness. She was brilliant from start to finish

Service

Staff, care and attention

Service

The car was repaired

Service

At first problems getting paperwork sorted and car no problems since

Service

No problems experienced. Contact from service department was good. Car was collected and returned as agreed.

Service

At the last visit all issues raised was prompted resolved. I will have to mention Brenda (and other members of the reception team) who is always looking out for the customers, ensuring our comfort while in the centre and sign posting to other teams.

Service

Great staff

Service

Attentive

Service

Staff were friendly, ansewed my questions and provided excellent service, feedback was provided on what had occured and issues raised.

Service

My car went in for a recall and service. I reported a fault with my air con and headlight washer. I went to use the car yesterday for the first time since the service and neither are working. Please note air con was working when I picked car up.

Service

After arriving 10 minutes early for appointment, I felt ending up waiting almost 3 hours for a tyre change was unacceptable.

Service

??

Service

Completely satisfied from start to finish the Coopers team at Sunderland was very helpful from the ladies on the front desk to the gentleman who assisted me with my service on my m3 David the service manager was brilliant put me at ease very knowledg

Service

Never pressured into buying. Gave us a car to try for a few days. Salesman open and honest

Sales

My dealings were all on line so didn`t actuall vist a center

Sales

Again as stated above the level of care and attention that was given while I was picking my new car was second to none. Flawless from start to finish, all made easier with Stephen as my sales rep.

Sales

From start to delivery the service was incredible. Only one negative which has nothing whatsoever to do with the staff or the service but I normally recieve a gift from other dealership. Not on this occasion very disappointing. Even a gift voucher.

Sales

I love my car, it was cleaned perfectly and was presented well !

Sales

Very polite and professional people at Coopers Sunderland

Sales

Lack of communication and didn't feel things were explained very well (maybe sales tactics?) Will use again purely for the car but hopefully the sales experience is improved on next time.

Sales

Whole experience was 1st class

Sales

The ease of undertaking business at the BMW Cooper, Boldon, was really enjoyable. From first entering the showroom, we were made to feel welcome from the reception team. They listened to my request, found someone who could assist, without delay.

Sales

Completely spoilt by the service from finance in returning my old car.

Sales

Emma was great! Friendly and efficient!

Sales

Everything was smoothly run

Sales

the young lady emma was very polite helpful and profetional throughout the whole process

Sales

No faults at all.

Sales

Well laid out facilities

Sales

Chris Davies could not have been more helpful. His after sales service was equally impressive.