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Very well looked after
Not completely since Coopers weren't able to collect and return the vehicle.
Poor condition of my car after the work had been done. Wires from my DashCam left unplugged and dangling in the footwell and across the windscreen. Also the 'washing' of my car left streaks on the glass and bodywork. My car 'settings' had been lost.
I'm satisfied with all the services given by staff from receptionists to sales team
They made to sit around for hours while my car was in for a service, wasn't offered a drink or anything and told me to sit and wait until my car was done. They wouldn't give me a loan car as i requested. Extremely dissatisfied with the service.
Staff very friendly and looked after when there.
Service was carried out while I waited
Again I have dealt with this dealership over a period of 29 years so I believe that answers all the questions you ask me from time to time if it was not so I would tell you!
problem not resolved
Very satisfied with the service I received
Experience to date. Nothing is to much trouble
The service I had, I was informed would be 1-1.5 hours long. It was 2.5 hours long and as I had babies to get home to this wasn't really an ideal situation. The only reason I think I got it within 2.5 hours is because I complained on the time taken.
The staff and hospitality were superb
A problem arose with my vehicle while being serviced, BMW Service department contacted me explaining the nature of the problem and duly set about resolving it. this involved holding discussions with the insurance company before being able to proceed
The dealership have gone above and beyond expectation in ensuring my car was given the time to both service and remedy , aswell as the time to return to me spotless as I had hoped.
No complimentary valet. Upon making them aware of this, it was taken away and returned 5 mins later to a very poor standard shouldn't have bothered.
Quick efficient and tailored to my specific needs.
Ian Wood provided first class customer service when talking me through the oil leak issue we had on our new BMW
Process easy and as advised
As above. Friendly staff but grey area's which should be mastered in a luxury car showroom like BMW.
Initially I was advised that the car would be ready the next day, Friday, I received no advice and I had to ring on the Friday afternoon for an update. The call was passed on several times before someone advised that they would email the department.
It was what I've come to to expect from BMW, first class.
I have complete faith in both the servicing team and the after sales team.
Car was returned promptly and on time. Run in service and recall completed quickly.
From the initial contact the staff are friendly and professional in every aspect. The only negative comment about the experience was the cleaning of the vehicle when collecting it afterwards,it took two attempts to get marks off the paintwork
The problem was resolved very quickly
really easy and convenient
No issue with the service itself. It's for the reason above regarding the scratches on windows which I find completely disheartening. I wouldn't expect a back street carwash to do that never mind BMW, who Id expect to have the highest of standards.
I received excellent service and I feel that the staff at Coopers care about how their customers are treated !
paperwork I was given was incorrect and had details for another vehicle
I had two BMW call outs, One guy said speed sensor the other suspension sensor. (car bounced up and down sometimes).I need the car daily. You did manage to drop me off at home but the collection was a problem as all your drivers had gone home at 4pm
Good customer service, nice showroom.
Friendly staff and got the job done quickly
Had requested for a interior valeting but the job was half done
The salesperson was very good, neither overselling , not over negotiating I was looking for a purchase with minimal fuss and max. convenience and James kept it simple .
Friendly informative staff
I was hugely impressed with the quality of the staff in Cooper's BMW Boldon especially salesman Gary Ternent and resident " Genius" Joseph
comfortable surroundings but had to wait a very long time for collection and had not been informed that the car was due for collection, found out by contacting the garage myself
Good sales and support
We were treated with courtesy throughout. Emma had a very good knowledge of the product and was able to advise regarding any queries we had. She was very professional, but also had a great sense of humour.
Smooth process. Made to feel at ease. Nothing was a problem for staff.
First class service
No delays or problems . Swift service
Got mine very quickly as had a cancellation so was able to decide if I wanted that one and the whole motability part was sorted, signed, sealed delivered all in the space of 3 weeks. Amazing
Sales person kept in contact and also received emails on where the vehicle was in the production process
I find everyone welcoming and helpful. And the smell of a car showroom is to die for.....
We were looking for a Motability vehicle ticking several boxes but getting the vehicle quickly was also important. Emma exceeded out expectations. We had also visited alternative car dealers and your centre was by far more welcoming.
The sales rep (Dean Lamb) was very open and non pushy. Made the experience easy and would make me come back to Cooper Sunderland.
Every one i delt with was up to speed with their job
Martin the rep was very professional
It was just good from start to finish
Everything was right all was explained well so never really had to ask much
The experience I recieved at Cooper BMW Sunderland was the best I have ever had. No pushyness, they got me a great deal and I am extremely happy with the new vehicle