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Rachel was excellent from start to finish. Very friendly but also very professional.
I was kept informed of the progress of the vehicle and sent a video.I was able to leave my hire vehicle at the dealership that the RAC arranged when I collected my car.
Prompt and efficient service
Always found the service to be extremely satisfactory. Staff very easy to talk to and informative.
Pleasant service when in the showroom booking in my car
Great service as usual. Thanks to Rachel and the technician who worked on the car.
Everything that was agreed was done in time with the minimum of fuss but maximum information.
Work carried out as required. I was delighted.
Very easy to deal with. All work carried out on time. Washed and returned.
Efficient and friendly
I needed to have my car mot test done ASAP they got me in and all was done on the day.
Great customer service from Rachel
Problem free experience.
friendly timely and on time
Service team where very informative polite and very friendly, sorted all from drop off to pick up
First rate service! I am considering updating my car and such good service makes it more likely that I will choose Cooper Sunderland once more. If I do buy another BMW it will be my fourth consecutive car from this garage.
Due to these strange times I had to have someone pick up and drop car off , very efficient and pleasant
The service was done really quickly and efficiently and the curtesy car was ready and waiting for me.
Totally satisfied with overall service
Looked after well, helped with info on service package - feel welcome every visit.
Rapid, proficient professional service throughout from start to finish
Great communication great service The drivers ensured the collection and delivery was safe Great all around. Everyone is a credit to Dave M
Fantastic service especially from David in Service /sales manager. Who is loyal enthusiastic And knowledgeable person at Cooper Sunderland Great work carried out due to warranty
Arrived at garage for service attended to straight away and courtesy car was ready
job done efficiently
I liked the technicians video and James management
great service from the sunderland branch
Once the car was in BMW i had no problems at all. Good, efficient service. Job finished one week earlier than originally estimated.
Car sorted and warranty work resolved
Cant fault them. Highly recommend for service and warranty work.
completed what I was doing
I was kept informed throughout the process and back driving my car promptly.
Completed within time scales and ready for collection, cleaned and valeted.
Pleasant staff and waiting area.
Again, very efficient at reception, service manager explained precisely what was to happen with my car and the vehicle was serviced very effectively and efficiently.
Covid arrangements were spot on. Friendly reception and service staff. Car ready well before the expected time. Car washed and vacuumed.
They did everything that was asked and fixed my connected drive for the inspection fee
Always on the ball
Following delays attributable to Covid 19 lockdown my service experience went smoothly. Service reception staff were knowledgeable and friendly.
Service rep went into great detail on the service and explained the advantages of a service plan which I signed up to.
Dealing with Both Ben the BMW specialist and Craig the salesman both quality gents. Never too pushy...never tried to use any of the usual sales techniques to sell you the car they just laid out the facts and found the best deal to suit me wants/needs
First class service.
Salesman Dean Anderson kept me up to date with my new car and had a very pleasant and friendly manner about him.
Great experience nothing too much trouble, we even got a number plate that matched our names. Chris Davies was an excellent salesman for us.
A swift and efficient process - many thanks to Gregg and Emma !
Sales executive Dean Anderson was very knowledgeable and approachable during all contacts. Explained the process during our initial conversation and keep us updated throughout with regular progress reports.
It was a nice and quick due ain't the whole process, which is good as I have a busy lifestyle with work and children's activities. The bottle of Prosecco and bmw pen With the collection of the car was a nice little touch.
Sales advisor was available from start to finish and made the process very straight forward. The whole process was flawless and what is usually a very stressful period was made to be very simple and stress free.
Completely satisfied Stephen Stephenson is an asset to BMW
From the reception staff to the salesman I was very impressed with the way my wife and myself were treated at all times.
easy transaction pleasant experience
Stephen our sales advisor made the whole process easy and painless.
Craig Hunter, Gregg Cathrae and the team were outstanding throughout and really made the experience enjoyable!! The collection of the car was made very special as well and a real effort was made, which I appreciate....
The whole buying experience was first class and Dean the salesman was really great.
Had no problems sorting out the car
The handover of the new car was one of the best I have experienced, a special mention must go to Benjamin Traviss who's knowledge of the cars systems is excellent. The processing of the paperwork was also seamless with everything explained clearly.
Everything was done smoothly from start to finish, fantastic service , the best I've had at this dealership
5 stars don't give them justice anyone looking for a car should go see the team
Great staff , very knowledgeable , helpful and friendly.
Felt very welcome and made easy to purchase vehicle
Brilliant made us feel so welcome.
Very good salesman told me everything about my new car
Staff looked after whole process excellently
Everyone was curtious and gave us a great experience
I live in Teesside, but decided to buy a car from Boldon BMW because of the attention and help I got from Gary Ternent. He was unfailingly pleasant, knowledgeable, patient and helpful. I am grateful for his invaluable support.
same as above but even after the sale a couple of issues I had were dealt with immediately. My sales rep throughout made sure I was clearly informed of everything related to my purchase and I was never rushed during any of our interactions.
First Class service.
Cooper BMW delivered our X3 to our home efficiently and courteously despite the constraints of the current pandemic. Subsequent post-sales support has been responsive and all our queries have been efficiently dealt with.