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Fitted me at very short notice, excellent customer service. Felt a valued customer. Stuart in service will be a miss after he takes early retirement in December.
professional at all times
Literally couldn't have done any more to help. Excellent customer service, regular updates, totally professional team. I have visited other local BMW garages and swore I'd never return, however Cooper Sunderland will be my first choice in future.
Was late receiving car back 5pm when asked for 4pm.. Received a phone call on the afternoon advising needed new tyres when they had the car from 8am.
Friendly staff, ridiculous prices.
The customer service was excellent when the vehicle was in for MOT and Quality Enhancements. Car was picked up and delivered back when all completed. Extremely satisfied with the professionalism, helpful and friendly atmosphere at Cooper Sunderland>
Service was completed on time and the staff kept me informed.
Service personnel give 'personal' attention.
The car was booked in quickly and dropped off on the day at 9am with James McKecknie. I requested that the car be ready for 1pm and received a call from James at approximately 12-40pm. James consistently provides this excellent top level standard.
The service side was great, as was the mechanic who came out in the car with me,but on collecting my car, I found rubbish left in the rear footwell and on arriving home I noticed that paint had been chipped of the bonnet and had to go back to sort it
Professional service with very pleasant staff
The job cost me £2000 but the original problem has just happened again. I have the car booked back in and would love to report back after then. So at the moment, I am in two minds so - 'fairly satisfied'. Girls at the desk are excellent!
Courteous, knowledgeable, never had an issue with service and costs, and even got a good buy back price on our Z4 3.0 when we had no more use for it.
Excellent front desk customer service
No surprises between discussing costs on phone and getting car back
Outstanding service. Especially from Ian Wood
As above can not fault staff
The service was carried out well, at a reasonable price. I felt that, as a customer, I was looked after very well by the staff at the dealership.
I have already mentioned the high cost of servicing above which is a great disappointment and a let down. The car was washed which for the price is what I would expect but this wasnt a BMW wash this was a rush job, alloys not even cleaned properly
Fantastic service throughout
brilliant customer service experience since day 1.
Took my previous car in with a query regarding steering stiffness and told it was ok - but eight months later the steering required replacement due to faulted par5s and contaminated hydraulics. I feel this should have been investigated earlier.
The team go out of their way to ensure you're informed and comfortable with what will happen.
Pleased with the service because everything was completed to my expectations
excellent service but quite pricey
service personnel advised me of what was needed and checked before hand that the price would be ok with me. Only slight concern was handbrake which i felt had not been adjusted as this had to be really pulled tight to prevent car moving on incline.
Good experience, everything explained.
MOT and service done in time estimated
Ably lead by the service manager David Mckechnie the whole team are a credit to the BMW franchise.
Although I had to wait 6 weeks for the parts to arrive I was always informed of the reason for the delay and garage arranged for a suitable loan car when my car was getting repaired.
Quick appointment, fast turn around and regular updates.
The service itself was a warranty problem ,very helpful and efficient went above and beyond can't fault the service at all .Thankyou.
Very helpful and knowledgable staff.
Please see above, the service is excellent.
A service check was carried out on my car and I was informed of two leaks however upon giving my car to the mechanic there was only 1 minor leak from the coolant tank. Not the engine and gearbox...
Job done on time a comprehensive report was given , very reassuring .
the service the car was due was completed without any problem.we had asked for an air-con update but the machine was not working and we have not yet had any contact to let us know that it has been fixed
No issues dealt with well
This centre is superb, the staff and the facilities are second to non, I was made to feel like the only person in the world with superb attention to detail, this was the perfect buying experiance finished with the perfect car with beautiful flowers
my experience with the dealership was very professional fantastic customer journey, there was no pressure to buy ,Gary give me a call to give an update when the car had arrived at dealership, any further questions I had wasn't a issue,
The manager (Kevin Johnson) made the process a real pleasure.
As above, excellent service & attitude towards myself & my wife
Lee was very knowledgeable and helpful.
I enjoyed a great deal from friendly people.