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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and efficient staff, even though I wasn't happy that my wheel was damaged when in for service it was dealt with professionally and quickly by Gary on reception

Service

Apart from poor parking the service from the staff was very good, nice friendly people. It's the actual manufacturer is the let down

Service

Staff in the service department did their best to ensure that I was not too inconvenienced following the damage to my car.

Service

Knowledgeable staff and good service from all areas.

Service

always room for improvement in any business

Service

the job was done what needed doing plus a full inspection as well.

Service

As above - nothing is too much hassle.

Service

I have no issues with the services, but more park space a the garage would be great.

Service

Always excellent from reception to the Service Department.

Service

Whilst the entire team who dealt with me were fantastic, I would like to say a special thank to Brenda for her dedication / attentiveness. She was brilliant from start to finish

Service

The car was repaired

Service

Quoted maximum if £100 and it was £110

Service

Staff, care and attention

Service

At first problems getting paperwork sorted and car no problems since

Service

At the last visit all issues raised was prompted resolved. I will have to mention Brenda (and other members of the reception team) who is always looking out for the customers, ensuring our comfort while in the centre and sign posting to other teams.

Service

Great staff

Service

No problems experienced. Contact from service department was good. Car was collected and returned as agreed.

Service

Staff were friendly, ansewed my questions and provided excellent service, feedback was provided on what had occured and issues raised.

Service

Attentive

Service

My car went in for a recall and service. I reported a fault with my air con and headlight washer. I went to use the car yesterday for the first time since the service and neither are working. Please note air con was working when I picked car up.

Service

??

Service

After arriving 10 minutes early for appointment, I felt ending up waiting almost 3 hours for a tyre change was unacceptable.

Service

Completely satisfied from start to finish the Coopers team at Sunderland was very helpful from the ladies on the front desk to the gentleman who assisted me with my service on my m3 David the service manager was brilliant put me at ease very knowledg

Service

A young chap called Josh was professional and helpful

Service

They kept in touch with findings without having to be chased up and looked into technical queries when asked.

Service

Great quick service and friendly staff

Service

Great service

Service

Did everything they said they would

Service

The experience at the garage was absolutely fine. However getting the car booked in via what appeared to be a remote call centre which services multiple garages was quite difficult and a little bit painful.

Service

The car was serviced and delivered on time as requested.

Service

Knowing I was going to wait for the service to be carried out they service team ensured the work was carried out quickly; in fact an hour ahead of schedule.

Service

Good car. Good service.

Service

Customer service was fantastic, had a couple of niggles with car and instead of fobbing me off they put my mind at rest

Service

Never driven an automatic was shown how to by one of the staff ??

Service

Much more amenable than the BMW garage which is much closer to my address. Completed service in the time stated. Gave the impression of actually caring about job done

Service

Outstanding level of attention and a personal service

Service

Car Serviced and MOT carried out to standard expected from BMW and car was returned washed and valeted.

Service

Really a first-class experience.

Service

As explained above, brake fluid cap left off after brake fluid change.

Service

Having dealt with this Sunderland dealership for over 25yrs the standard set by reception and the service staff is exceptional.

Service

Had my car 3 days for a service

Service

Mainly down to the cost

Service

Would have been 5 stars if it was known as Cooper Boldon not Sunderland...lol

Service

Cannot fault the attention to detail from the staff

Service

I was happy with the customer service and the jobs ??

Service

Very expensive. Not a Bmw driver who collected my car Mechanic broke oil filter while changing took 2 days for new part to arrive. Car not cleaned when returned.

Service

The staff are lovely. See notes above

Service

Professional knowledgeable and efficient service.

Service

Very satisfied with the price I paid for the service but the original price was rather high. Friendly staff.

Service

A very good experience, very friendly and helpful team

Service

As far as looking after my car for me great service. One moan , I purchased Alloy wheel cover and cosmetic cover as advised by a BMW sales man at Boldon at the cost of over £700 when purchasing my X3, the service has been terrible ,

Service

The only thing to be slightly frustrated about was the fact I couldn't get a courtesy car for a number of weeks,and it's a nightmare to park at your dealership! Other than that, mint.

Service

Excellent customer service, friendly, helpful staff

Service

All questions were dealt with in a reassuring way

Service

This was my second visit to Cooper Sunderland for Servicing and on both occasions there were serious problems with my car which had to be returned for the defects to be rectified

Service

Issue was dealt with quickly and efficiently

Service

Completed MoT and health check in good time and sent a video. Would have been completely satisfied if someone has called me regarding the steering recall as I never received the letter.

Service

Always reliable for whatever service requirements are needed

Service

No courtesy card available for a lengthy period of time. A fault was missed whilst the vehicle was in for hesitating whilst being driven. EGR valve replaced but oxygen sensor fault missed..why was it not put on diagnostics?

Service

Inaccurate information after a recall around completion of works and the hard sell of additional items I didn't want at that time. I would have preferred to have been given info regarding service items needed for my vehicle to make my own choice

Service

They always provide an excellent service.

Service

You picked my car up and dropped off while i was incapacitated first class service really good people to work with

Service

Very professional service experience with knowledgeable and highly trained service advisors. Good to receive the Citnow videos being issued to customers again so I can see underneath my car and be alerted to any advisory items.

Service

Only minor fault usually my car gets a valet but not this time

Service

Prompt & efficient attention by all members of staff

Service

Great servicing team that keep you in the loop and simply get things done !

Service

the young lady emma was very polite helpful and profetional throughout the whole process

Sales

No faults at all.

Sales

Well laid out facilities

Sales

Staff very good

Sales

Gary Ternant is a great salesman , as are the staff at Cooper Sunderland.

Sales

The car was presented very well ready for collection and sales staff were very helpful.

Sales

We did all the chasing for updates. Initial collection date changed and then waited nearly 3hrs on the day

Sales

1. size of alloy wheels. 2. he told us that he never heard of the complementary insurance 3. did not say anything about the voluntary termination of my previous car, then offer half cash back due to the extra charge incurred, but still not received

Sales

James Spencer was amazing

Sales

Emma was very professional, helpful and respectful and a pleasure to deal with.

Sales

The deal was done to my satisfaction