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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

From the initial contact the staff are friendly and professional in every aspect. The only negative comment about the experience was the cleaning of the vehicle when collecting it afterwards,it took two attempts to get marks off the paintwork

Service

really easy and convenient

Service

The problem was resolved very quickly

Service

No issue with the service itself. It's for the reason above regarding the scratches on windows which I find completely disheartening. I wouldn't expect a back street carwash to do that never mind BMW, who Id expect to have the highest of standards.

Service

I received excellent service and I feel that the staff at Coopers care about how their customers are treated !

Service

paperwork I was given was incorrect and had details for another vehicle

Service

Good customer service, nice showroom.

Service

I had two BMW call outs, One guy said speed sensor the other suspension sensor. (car bounced up and down sometimes).I need the car daily. You did manage to drop me off at home but the collection was a problem as all your drivers had gone home at 4pm

Service

Friendly staff and got the job done quickly

Service

Had requested for a interior valeting but the job was half done

Service

Reported issue not resolved Car not returned as arranged due to the work being completed on a Saturday

Service

Good experienced service

Service

Excellent support and guidance on selecting model and build spec, ease of extended test drive, customer care before and after order

Service

Same as above, great service all round.

Service

The work carried out was done as a good will gesture as the car is out of warranty. The vehicle was ready to collect after only a few hours with only a small bill to pay from myself which was unexpected.

Service

Reception and service staff were professional, the vehicle was in for a simple job but returned scratched, which I had to point out - very unprofessional. The vehicle has since been repaired by the dealer, but not without inconvenience

Service

They kept me informed 100%.

Service

excellent customer service. Fast service. Quality service.

Service

Friendly professional service. I have used this BMW dealer for years.

Service

Friendly and helpful staff kept me informed of my car's progress while I waited.

Service

The problem was not fully resolved as it couldn't be made to happen in those conditions

Service

Very proactive at solving problems and issues whilst striving to meet customers high expectations and overall satisfaction.

Service

Again price factor lowers the star

Service

Cooper Sunderland have always treated me well and help where every possible

Service

from start to finish the service and how i was dealt with as a customer were excellent

Service

Vehicle has to go in for a steering rack fix but the staff were helpful. Although the email address was incorrect for my account. Reasonable price for the standard service work required before the discovery of the issue. Long wait before a courtesy.

Service

Very satisfied with overall experience only drawback was that I had to leave the car overnight because of shift work and there was no courtesy car available for a couple of weeks

Service

Service itself fine. I reported an electrical problem probably the battery but it would cost £90 to diagnose

Service

Just to repeat myself everything was fine

Service

Great service

Service

The car was in and out within a day

Service

I have to say the 1st service advisor who was a young man from mini who was filling in on BMW was excellent, but the young lady who handed my car back to me, clearly was not interested and was just going through the motions in parrot style.

Service

The service I received was great but mainly because I dealt with Gareth hardy who I bought the vehicle off and he level of service is top class

Service

Have always had very good service from your staff.

Service

Great service

Service

Staff are very helpful

Service

20 years of excellent service

Service

Quality work = expensive

Service

Always feel valued as a customer. Very good service and would highly recommend.

Service

Good reasonably priced service provided by friendly welcoming staff

Service

Very good service and car seems to have been well serviced and returned valeted.

Service

Had to revisit to get the paper work correct

Service

Everything was explained well making the whole experience effortless. All staff were very helpful.

Service

Always have exceptional service from girls on reception and James Mckechnie and the service team. David Symington was very helpful and a pleasure to deal with.

Service

Car left garage with tyre pressures in excess of 50psi. Should have been 35psi and 38psi for front and back.

Service

good customer experience

Service

All staff are very helpful

Service

They reaolvedcissye with the car with no hassle

Service

Cooper Sunderland have always shown interest in the customer and having recently purchased both a new and second car from them I would definitely return should I choose another BMW

Service

Tried several times to book the service, but no courtesy car available. Finally booked a day for the service when both my wife and I were off work as told a car would not be available however, a car was available on the day.

Service

Professional staff and very helpful.

Service

The sales rep (Dean Lamb) was very open and non pushy. Made the experience easy and would make me come back to Cooper Sunderland.

Sales

I find everyone welcoming and helpful. And the smell of a car showroom is to die for.....

Sales

Every one i delt with was up to speed with their job

Sales

We were looking for a Motability vehicle ticking several boxes but getting the vehicle quickly was also important. Emma exceeded out expectations. We had also visited alternative car dealers and your centre was by far more welcoming.

Sales

It was just good from start to finish

Sales

Martin the rep was very professional

Sales

Everything was right all was explained well so never really had to ask much

Sales

The experience I recieved at Cooper BMW Sunderland was the best I have ever had. No pushyness, they got me a great deal and I am extremely happy with the new vehicle

Sales

I was kept informed of the progress of my new car at every stage and was introduced to key staff members on delivery day.

Sales

Everything fully explained without a rush.

Sales

As already stated, the staff at BMW Sunderland made the whole experience of choosing and buying my new 5 Series very memorable.

Sales

The above rating is given for the Service we received for the replacement vehicle.

Sales

Great collection experience . Car well prepared and a nice touch was allowing my 12 year old son to unveil the car.

Sales

Staff extremely helpful and kind .

Sales

As it was a motability car I was not given a motability pack.

Sales

very difficult to get in touch with salesman often he would not return calls or reply to emails .

Sales

Made to feel important

Sales

there tried to get everything i wanted on the car

Sales

Efficient, great deal, great service

Sales

Clean very warming and welcoming, staff who are their assist you to all your needs

Sales

The salesman Dean was excellent

Sales

Slightly disappointed with this element. I was told to pick the car up on Thursday 31st January however it didn't arrive until the following Monday.

Sales

Car was ordered with blind spot assistance but has arrived without.This was absolutely critical as I have difficulty turning my head after neck surgery. We are currently attempting to sort out the problem.