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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service and car seems to have been well serviced and returned valeted.

Service

Had to revisit to get the paper work correct

Service

Everything was explained well making the whole experience effortless. All staff were very helpful.

Service

Car left garage with tyre pressures in excess of 50psi. Should have been 35psi and 38psi for front and back.

Service

Always have exceptional service from girls on reception and James Mckechnie and the service team. David Symington was very helpful and a pleasure to deal with.

Service

good customer experience

Service

All staff are very helpful

Service

They reaolvedcissye with the car with no hassle

Service

Cooper Sunderland have always shown interest in the customer and having recently purchased both a new and second car from them I would definitely return should I choose another BMW

Service

Tried several times to book the service, but no courtesy car available. Finally booked a day for the service when both my wife and I were off work as told a car would not be available however, a car was available on the day.

Service

Professional staff and very helpful.

Service

Like the video showing

Service

Staff were very good

Service

All works completed on time, price was fair and car was clean and tidy

Service

Although I rate BMW the service from Cooper's was shockingly poor. Late delivery, poor communication, damaged wheels, faults on vehicle which should have been picked up pre-delivery - paid for GuardX which was not applied - had to chase multiple time

Service

Polite & happy people , who support the brand name

Service

Again, there is nothing wrong with BMW, in the past I received excellent service from Cooper Sunderland, which is why I went back. Its only my last experience that leaves me frustrated.

Service

As above.

Service

Still waiting for an update re Tyre insurance claim.following new tyre fitted to front nearside ( tyre insurance purchased at the same time as car purchased) .. would have been beneficial if I had been reminded of tyre insurance at the time of visit

Service

The work is carried out to a high standard .

Service

Carried out in a timely manner and very professional

Service

Ellie looked after me at Sunderland - excellent customer service, knew answers to all my questions. Will definitely use Cooper Sunderland again.

Service

Service was handled very professionally from booking in at reception to return of vehicle washed and interior cleaned.

Service

Done exactly what the said they would in the time frame given.

Service

Car was booked in for 8.45am and due to be ready for 10.15amI arrived at 8.35am and the car was not ready until 11.40am

Service

They kept me informed from beginning to end regarding my vehicle

Service

Service advisor was excellent

Service

There is always room for imprvoving

Service

Very good and efficient service

Service

The problem was identified quickly and the part ordered immediately.

Service

Repair work was prompt and turned around quickly only issue the car cleaner wasn't up to standard

Service

Having to get bus back to collect car was a drag.

Service

SEE PREVIOUS ANSWER

Service

No issues with quality of service.

Service

Picked up and dropped car off

Service

No problems at all very easy

Service

Service was really good

Service

Tyre pressure seemed a bit low

Service

Again nothing is too much trouble.

Service

Everything was done in the time estimated and my car valleted fully. I am always taken to where my car has been parked and asked if I am happy with everything.

Service

excellent staff first class service all round

Service

Everything was explained and the car came out looking brilliant after the valet.

Service

Gary was great. Knew the details and numerous variety of specifications off hand and found me with the most competitive price within 1 hour!

Sales

very well treated from start to finish

Sales

Excellent and very helpful service given by the sales executive Lee Freeman

Sales

Outstanding service from Emma at the Coopers Dealership in Sunderland/Boldon when both agreeing to purchase the car and at pick up.

Sales

Sales man James made me feel valued as aCustomer and was very polite

Sales

Generally happy although I felt the hand over was somewhat rushed.

Sales

Because I was inconract over many months

Sales

Two things affected my score - as mentioned above - the delay and secondly the miserly amount of fuel in the car when I took delivery of it.

Sales

I dealt with Gary Ternent who was very professional from the first phone call to picking the car up

Sales

I was promised a full tank of fuel when I signed my agreement only half a tank of fuel was provided on delivery slightly disappointing

Sales

As I said before a fantastic friendly and extremely efficient customer service !!

Sales

Overall experience and serviceFrom Gareth hardy the salesman was brilliant

Sales

Only one issue on the arrival time of the new vehicle.

Sales

We had a great experience Gareth did a great job at getting everything sorted and we are really happy with everything over all

Sales

Very clean and modern