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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Meet the team

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Due to these strange times I had to have someone pick up and drop car off , very efficient and pleasant

Service

First rate service! I am considering updating my car and such good service makes it more likely that I will choose Cooper Sunderland once more. If I do buy another BMW it will be my fourth consecutive car from this garage.

Service

The service was done really quickly and efficiently and the curtesy car was ready and waiting for me.

Service

Totally satisfied with overall service

Service

Looked after well, helped with info on service package - feel welcome every visit.

Service

Rapid, proficient professional service throughout from start to finish

Service

Fantastic service especially from David in Service /sales manager. Who is loyal enthusiastic And knowledgeable person at Cooper Sunderland Great work carried out due to warranty

Service

Great communication great service The drivers ensured the collection and delivery was safe Great all around. Everyone is a credit to Dave M

Service

Arrived at garage for service attended to straight away and courtesy car was ready

Service

job done efficiently

Service

I liked the technicians video and James management

Service

great service from the sunderland branch

Service

Once the car was in BMW i had no problems at all. Good, efficient service. Job finished one week earlier than originally estimated.

Service

Car sorted and warranty work resolved

Service

Cant fault them. Highly recommend for service and warranty work.

Service

completed what I was doing

Service

I was kept informed throughout the process and back driving my car promptly.

Service

Completed within time scales and ready for collection, cleaned and valeted.

Service

Pleasant staff and waiting area.

Service

No complaints

Service

Again, very efficient at reception, service manager explained precisely what was to happen with my car and the vehicle was serviced very effectively and efficiently.

Service

Covid arrangements were spot on. Friendly reception and service staff. Car ready well before the expected time. Car washed and vacuumed.

Service

They did everything that was asked and fixed my connected drive for the inspection fee

Service

Always on the ball

Service

Following delays attributable to Covid 19 lockdown my service experience went smoothly. Service reception staff were knowledgeable and friendly.

Service

Service rep went into great detail on the service and explained the advantages of a service plan which I signed up to.

Service

The handover of the car was great. The job was done at the price quoted and on time.

Service

fine the people very helpful they even took time out to help me with some other issues ??. (Issues on my side not there's)

Service

I was very happy with my experience with Coopers of Sunderland, especially my meet-greet with there service receptionist.

Service

From start to finish the introduction to the thought of purchasing another new car from Cooper Sunderland, was a delight in the way the sales dept went about their business and making me feel comfortable.

Service

can't fault the service given on this or previous occasions

Service

I was sent a video explaining how my concerns were being checked and I received telephone calls telling me when my car would be ready.

Service

Efficient and polite staff

Service

stress free

Service

Everything went well, good overall

Service

Service was carried out as requested without any problems.

Service

Faultless service

Service

Rachel kept me informed of the position with the repair throughout and they eventually got me back on the road

Service

The effort was made to have car ready for the time I asked.

Service

Good service

Service

All work completed to a high standard. I even asked for an additional issue to be looked at and it was sorted while in the workshop.

Service

Efficient service arrangements in a very comfortable environment

Service

Even in this difficult times the experience at COOPERS SUNDERLAND was first class.Everything was straight forward in regard to social distancing measures that are in place.

Service

The handover of the new car was one of the best I have experienced, a special mention must go to Benjamin Traviss who's knowledge of the cars systems is excellent. The processing of the paperwork was also seamless with everything explained clearly.

Sales

Everything was done smoothly from start to finish, fantastic service , the best I've had at this dealership

Sales

5 stars don't give them justice anyone looking for a car should go see the team

Sales

Great staff , very knowledgeable , helpful and friendly.

Sales

Felt very welcome and made easy to purchase vehicle

Sales

Brilliant made us feel so welcome.

Sales

Very good salesman told me everything about my new car

Sales

Staff looked after whole process excellently

Sales

I live in Teesside, but decided to buy a car from Boldon BMW because of the attention and help I got from Gary Ternent. He was unfailingly pleasant, knowledgeable, patient and helpful. I am grateful for his invaluable support.

Sales

Everyone was curtious and gave us a great experience

Sales

same as above but even after the sale a couple of issues I had were dealt with immediately. My sales rep throughout made sure I was clearly informed of everything related to my purchase and I was never rushed during any of our interactions.

Sales

First Class service.

Sales

Cooper BMW delivered our X3 to our home efficiently and courteously despite the constraints of the current pandemic. Subsequent post-sales support has been responsive and all our queries have been efficiently dealt with.

Sales

Salesman very helpful and efficient. Friendly and helped us with our purchase

Sales

Easy to deal with.

Sales

found the car I wanted

Sales

Excellent staff

Sales

Everybody that we spoke to at BMW were friendly, I am disabled and they seem very caring it was a lovely experience

Sales

loved collecting the vehicle and the handover was class

Sales

BMW staff ensured I was made comfortable and WANTED each time I visited the showroom, I gave them full marks for there courtesy and kindness.

Sales

Apart from the Pandemic which caused a delay to delivery, everything went smoth.

Sales

Gary extremely polite & dedicated to his job His knowledge of the vehicles was beyond excellent