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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above

Service

The sales and management team have had no sense of urgency in helping me to fix the problems that I've had since collecting my car.

Service

Always good and has been for many years.

Service

Have been in other garages & the Cooper service / experience is superior by a mile

Service

From friendly reception staff, attentive, efficient service staff, through to a sparkling clean car to collect I was very impressed with the whole service provided. Thank you.

Service

A new car shouldn't need work done to allow the washer fluid to be filled. It took 2 visits to sort.

Service

in and out in comfort and good time frame job price good

Service

£279 for a service at 11800 miles??

Service

After needing two new tyres following a MOT I find it unacceptable for one tyre to then be flat the following morning. After ringing I was informed I'd need to bring it back in but working away I could not do this. Resorted to taking it to kwikfit.

Service

Service done in a timely manner excellent communications from the service desk and reception. Clear pricing. I have not given the 5th star as my car had been cleaned, which I appreciate, but oddly patches of the body had been missed.

Service

Excellent service and staff

Service

Staff were excellent service was efficient and they were people I could talk to.

Service

I've dealt with Coopers for many years for my servicing. Preferring to drive to Boldon as opposed to using a more local dealer. This is due to continued experience with both servicing partners.

Service

Always a pleasure to deal with.

Service

Pleasant courteous staff, was dealt with promptly. Nice waiting area. Video sent to phone showing condition of brakes, suspension etc during service. Car washed and vacuumed afterwards.

Service

The camera which was originally fitted in my 420 was deemed to be incompatible with the new vehicle, however the camera had been broken when being refitted by coopers. This was verified by an independent company.

Service

my car is worse now after work done and has caused me no end of stress , emergency assistance had to be called to bring the car back in and it is still with you now again !, 3rd time I have had to call EA after the car has been in the dealer's !!!

Service

Initially had an issue with the service carried out, however after speaking directly to BMW, they completed the work while doing the recall work. Shame had to contact BMW to get all work completed when they should have accepted their fault.

Service

Very good service

Service

usual good service from Coopers, unfortunately as I had a problem outside the service routine I had to return the car on a different day

Service

Good facilities, friendly staff.

Service

I was looked after very well again.

Service

Courtesy car provided was not anything close to being a match of the car brought in for service (2 series minibus type van provided when a 4 series was brought in for service)

Service

Overall very happy. Service reception and the gentleman dealing with us was exceptional, very helpful and explained everything. Would have completely satisfied other than cost of visit.

Service

Emma Gardner went out of her way to give excellent service and support

Sales

Started with one salesman , sale completed by another, but both were good

Sales

Good experience throughout purchase

Sales

Knowledgeable staff, nice environment and very efficient.

Sales

The car has everything I have ever desired and has enough equipment for safe and pleasurable driving.

Sales

Great personal service and communication

Sales

Efficient and friendly dealer. Didn't feel rushed or pressurised into the purchase. Good test drive, fair trade-in on my old car. Kept informed of progress on delivery of the car.

Sales

The sales person (Gary) kept me informed from start to completion

Sales

Never pressured into buying. Gave us a car to try for a few days. Salesman open and honest

Sales

My dealings were all on line so didn`t actuall vist a center

Sales

Again as stated above the level of care and attention that was given while I was picking my new car was second to none. Flawless from start to finish, all made easier with Stephen as my sales rep.