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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A very good experience, very friendly and helpful team

Service

As far as looking after my car for me great service. One moan , I purchased Alloy wheel cover and cosmetic cover as advised by a BMW sales man at Boldon at the cost of over £700 when purchasing my X3, the service has been terrible ,

Service

Excellent customer service, friendly, helpful staff

Service

The only thing to be slightly frustrated about was the fact I couldn't get a courtesy car for a number of weeks,and it's a nightmare to park at your dealership! Other than that, mint.

Service

This was my second visit to Cooper Sunderland for Servicing and on both occasions there were serious problems with my car which had to be returned for the defects to be rectified

Service

All questions were dealt with in a reassuring way

Service

Issue was dealt with quickly and efficiently

Service

Completed MoT and health check in good time and sent a video. Would have been completely satisfied if someone has called me regarding the steering recall as I never received the letter.

Service

Always reliable for whatever service requirements are needed

Service

No courtesy card available for a lengthy period of time. A fault was missed whilst the vehicle was in for hesitating whilst being driven. EGR valve replaced but oxygen sensor fault missed..why was it not put on diagnostics?

Service

Inaccurate information after a recall around completion of works and the hard sell of additional items I didn't want at that time. I would have preferred to have been given info regarding service items needed for my vehicle to make my own choice

Service

They always provide an excellent service.

Service

You picked my car up and dropped off while i was incapacitated first class service really good people to work with

Service

Very professional service experience with knowledgeable and highly trained service advisors. Good to receive the Citnow videos being issued to customers again so I can see underneath my car and be alerted to any advisory items.

Service

Only minor fault usually my car gets a valet but not this time

Service

Prompt & efficient attention by all members of staff

Service

Great servicing team that keep you in the loop and simply get things done !

Service

I'm was treated perfectly well by everyone I came into contact with and with the service courtesy and consideration was second to none

Service

Work completed and returned the same day as always

Service

excellent service and nothing is ever a problem fantastic staff

Service

Repair very good had to wait over a week to have it done

Service

Always received a great service

Service

No problems at all. Good communication from staff team. Car washed ready for return as well.

Service

Did everything I expected

Service

I felt like I was taken care of

Service

Great sales and aftercare. One the only local BMW garages which will pick up and drop off my BMW.

Service

Staff were all fine

Service

you were happy to ensure everything was done and completed as i requested and with a smile

Service

I got an update phone call and great communications throughout

Service

Craig, (sales person), understood our requirements, very friendly approach & explained to both me & my wife the whole car buying process very thoroughly to make sure we ended up with the right deal.

Service

Very well looked after

Service

Quality and reliable servicing although puzzled as to why my Cooper installed BMW dash cam was disconnected front and rear after on return after servicing. Possibly this somehow impacts the software required to service the car?

Service

Pricey for servicing but is to be expected as a premium brand. Had a warranty repair of a steering rack which was dealt with thoroughly. Although I had to pay a cost for a courtesy car which took 3 weeks to become available.

Service

My car was in for a software update and some issues I had pointed out, apparently none of this issues had been experienced, including the knocking that you can hear constantly! To resolve this I have had to book another visit!

Service

Cooper repaired the alloys then gave me the car back in fault with tyre pressures too low snd car with restricted speed. Not the biggest issue but what a pain!

Service

if I could have awarded a zero here I would have. they missed problems on the car, gave conflicting information and totally failed to keep promises made. An official complaint has been raised with BMW UK

Service

Not completely since Coopers weren't able to collect and return the vehicle.

Service

Professional

Service

I'm satisfied with all the services given by staff from receptionists to sales team

Service

Poor condition of my car after the work had been done. Wires from my DashCam left unplugged and dangling in the footwell and across the windscreen. Also the 'washing' of my car left streaks on the glass and bodywork. My car 'settings' had been lost.

Service

They made to sit around for hours while my car was in for a service, wasn't offered a drink or anything and told me to sit and wait until my car was done. They wouldn't give me a loan car as i requested. Extremely dissatisfied with the service.

Service

1. size of alloy wheels. 2. he told us that he never heard of the complementary insurance 3. did not say anything about the voluntary termination of my previous car, then offer half cash back due to the extra charge incurred, but still not received

Sales

James Spencer was amazing

Sales

Emma was very professional, helpful and respectful and a pleasure to deal with.

Sales

The deal was done to my satisfaction

Sales

Couldn't have been better

Sales

The salesperson was friendly and helpful and got me exactly what I wanted.

Sales

Very good sales experience, quick and efficient

Sales

Fantastic, friendly service by all staff

Sales

Very helpful

Sales

The salesperson was very good, neither overselling , not over negotiating I was looking for a purchase with minimal fuss and max. convenience and James kept it simple .

Sales

Friendly informative staff

Sales

I was hugely impressed with the quality of the staff in Cooper's BMW Boldon especially salesman Gary Ternent and resident " Genius" Joseph

Sales

Good sales and support

Sales

comfortable surroundings but had to wait a very long time for collection and had not been informed that the car was due for collection, found out by contacting the garage myself

Sales

After slight blip everything went very well.