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Due to these strange times I had to have someone pick up and drop car off , very efficient and pleasant
First rate service! I am considering updating my car and such good service makes it more likely that I will choose Cooper Sunderland once more. If I do buy another BMW it will be my fourth consecutive car from this garage.
The service was done really quickly and efficiently and the curtesy car was ready and waiting for me.
Totally satisfied with overall service
Looked after well, helped with info on service package - feel welcome every visit.
Rapid, proficient professional service throughout from start to finish
Fantastic service especially from David in Service /sales manager. Who is loyal enthusiastic And knowledgeable person at Cooper Sunderland Great work carried out due to warranty
Great communication great service The drivers ensured the collection and delivery was safe Great all around. Everyone is a credit to Dave M
Arrived at garage for service attended to straight away and courtesy car was ready
job done efficiently
I liked the technicians video and James management
great service from the sunderland branch
Once the car was in BMW i had no problems at all. Good, efficient service. Job finished one week earlier than originally estimated.
Car sorted and warranty work resolved
Cant fault them. Highly recommend for service and warranty work.
completed what I was doing
I was kept informed throughout the process and back driving my car promptly.
Completed within time scales and ready for collection, cleaned and valeted.
Pleasant staff and waiting area.
Again, very efficient at reception, service manager explained precisely what was to happen with my car and the vehicle was serviced very effectively and efficiently.
Covid arrangements were spot on. Friendly reception and service staff. Car ready well before the expected time. Car washed and vacuumed.
They did everything that was asked and fixed my connected drive for the inspection fee
Always on the ball
Following delays attributable to Covid 19 lockdown my service experience went smoothly. Service reception staff were knowledgeable and friendly.
Service rep went into great detail on the service and explained the advantages of a service plan which I signed up to.
The handover of the car was great. The job was done at the price quoted and on time.
fine the people very helpful they even took time out to help me with some other issues ??. (Issues on my side not there's)
I was very happy with my experience with Coopers of Sunderland, especially my meet-greet with there service receptionist.
From start to finish the introduction to the thought of purchasing another new car from Cooper Sunderland, was a delight in the way the sales dept went about their business and making me feel comfortable.
can't fault the service given on this or previous occasions
I was sent a video explaining how my concerns were being checked and I received telephone calls telling me when my car would be ready.
Efficient and polite staff
Everything went well, good overall
Service was carried out as requested without any problems.
Rachel kept me informed of the position with the repair throughout and they eventually got me back on the road
The effort was made to have car ready for the time I asked.
All work completed to a high standard. I even asked for an additional issue to be looked at and it was sorted while in the workshop.
Efficient service arrangements in a very comfortable environment
Even in this difficult times the experience at COOPERS SUNDERLAND was first class.Everything was straight forward in regard to social distancing measures that are in place.
The handover of the new car was one of the best I have experienced, a special mention must go to Benjamin Traviss who's knowledge of the cars systems is excellent. The processing of the paperwork was also seamless with everything explained clearly.
Everything was done smoothly from start to finish, fantastic service , the best I've had at this dealership
5 stars don't give them justice anyone looking for a car should go see the team
Great staff , very knowledgeable , helpful and friendly.
Felt very welcome and made easy to purchase vehicle
Brilliant made us feel so welcome.
Very good salesman told me everything about my new car
Staff looked after whole process excellently
I live in Teesside, but decided to buy a car from Boldon BMW because of the attention and help I got from Gary Ternent. He was unfailingly pleasant, knowledgeable, patient and helpful. I am grateful for his invaluable support.
Everyone was curtious and gave us a great experience
same as above but even after the sale a couple of issues I had were dealt with immediately. My sales rep throughout made sure I was clearly informed of everything related to my purchase and I was never rushed during any of our interactions.
First Class service.
Cooper BMW delivered our X3 to our home efficiently and courteously despite the constraints of the current pandemic. Subsequent post-sales support has been responsive and all our queries have been efficiently dealt with.
Salesman very helpful and efficient. Friendly and helped us with our purchase
Easy to deal with.
found the car I wanted
Everybody that we spoke to at BMW were friendly, I am disabled and they seem very caring it was a lovely experience
loved collecting the vehicle and the handover was class
BMW staff ensured I was made comfortable and WANTED each time I visited the showroom, I gave them full marks for there courtesy and kindness.
Apart from the Pandemic which caused a delay to delivery, everything went smoth.
Gary extremely polite & dedicated to his job His knowledge of the vehicles was beyond excellent