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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Rachel was excellent from start to finish. Very friendly but also very professional.

Service

I was kept informed of the progress of the vehicle and sent a video.I was able to leave my hire vehicle at the dealership that the RAC arranged when I collected my car.

Service

Prompt and efficient service

Service

Always found the service to be extremely satisfactory. Staff very easy to talk to and informative.

Service

Pleasant service when in the showroom booking in my car

Service

Good service

Service

Great service as usual. Thanks to Rachel and the technician who worked on the car.

Service

Everything that was agreed was done in time with the minimum of fuss but maximum information.

Service

Work carried out as required. I was delighted.

Service

Very easy to deal with. All work carried out on time. Washed and returned.

Service

Efficient and friendly

Service

I needed to have my car mot test done ASAP they got me in and all was done on the day.

Service

Great customer service from Rachel

Service

Problem free experience.

Service

friendly timely and on time

Service

Service team where very informative polite and very friendly, sorted all from drop off to pick up

Service

First rate service! I am considering updating my car and such good service makes it more likely that I will choose Cooper Sunderland once more. If I do buy another BMW it will be my fourth consecutive car from this garage.

Service

Due to these strange times I had to have someone pick up and drop car off , very efficient and pleasant

Service

The service was done really quickly and efficiently and the curtesy car was ready and waiting for me.

Service

Totally satisfied with overall service

Service

Looked after well, helped with info on service package - feel welcome every visit.

Service

Rapid, proficient professional service throughout from start to finish

Service

Great communication great service The drivers ensured the collection and delivery was safe Great all around. Everyone is a credit to Dave M

Service

Fantastic service especially from David in Service /sales manager. Who is loyal enthusiastic And knowledgeable person at Cooper Sunderland Great work carried out due to warranty

Service

Arrived at garage for service attended to straight away and courtesy car was ready

Service

job done efficiently

Service

I liked the technicians video and James management

Service

great service from the sunderland branch

Service

Once the car was in BMW i had no problems at all. Good, efficient service. Job finished one week earlier than originally estimated.

Service

Car sorted and warranty work resolved

Service

Cant fault them. Highly recommend for service and warranty work.

Service

completed what I was doing

Service

I was kept informed throughout the process and back driving my car promptly.

Service

Completed within time scales and ready for collection, cleaned and valeted.

Service

Pleasant staff and waiting area.

Service

No complaints

Service

Again, very efficient at reception, service manager explained precisely what was to happen with my car and the vehicle was serviced very effectively and efficiently.

Service

Covid arrangements were spot on. Friendly reception and service staff. Car ready well before the expected time. Car washed and vacuumed.

Service

They did everything that was asked and fixed my connected drive for the inspection fee

Service

Always on the ball

Service

Following delays attributable to Covid 19 lockdown my service experience went smoothly. Service reception staff were knowledgeable and friendly.

Service

Service rep went into great detail on the service and explained the advantages of a service plan which I signed up to.

Service

Excellent

Sales

Dealing with Both Ben the BMW specialist and Craig the salesman both quality gents. Never too pushy...never tried to use any of the usual sales techniques to sell you the car they just laid out the facts and found the best deal to suit me wants/needs

Sales

First class service.

Sales

Salesman Dean Anderson kept me up to date with my new car and had a very pleasant and friendly manner about him.

Sales

Great experience nothing too much trouble, we even got a number plate that matched our names. Chris Davies was an excellent salesman for us.

Sales

A swift and efficient process - many thanks to Gregg and Emma !

Sales

Very friendly

Sales

Sales executive Dean Anderson was very knowledgeable and approachable during all contacts. Explained the process during our initial conversation and keep us updated throughout with regular progress reports.

Sales

It was a nice and quick due ain't the whole process, which is good as I have a busy lifestyle with work and children's activities. The bottle of Prosecco and bmw pen With the collection of the car was a nice little touch.

Sales

Sales advisor was available from start to finish and made the process very straight forward. The whole process was flawless and what is usually a very stressful period was made to be very simple and stress free.

Sales

Completely satisfied Stephen Stephenson is an asset to BMW

Sales

From the reception staff to the salesman I was very impressed with the way my wife and myself were treated at all times.

Sales

easy transaction pleasant experience

Sales

Very professional

Sales

Stephen our sales advisor made the whole process easy and painless.

Sales

Craig Hunter, Gregg Cathrae and the team were outstanding throughout and really made the experience enjoyable!! The collection of the car was made very special as well and a real effort was made, which I appreciate....

Sales

The whole buying experience was first class and Dean the salesman was really great.

Sales

Had no problems sorting out the car

Sales

The handover of the new car was one of the best I have experienced, a special mention must go to Benjamin Traviss who's knowledge of the cars systems is excellent. The processing of the paperwork was also seamless with everything explained clearly.

Sales

Everything was done smoothly from start to finish, fantastic service , the best I've had at this dealership

Sales

5 stars don't give them justice anyone looking for a car should go see the team

Sales

Great staff , very knowledgeable , helpful and friendly.

Sales

Felt very welcome and made easy to purchase vehicle

Sales

Brilliant made us feel so welcome.

Sales

Very good salesman told me everything about my new car

Sales

Staff looked after whole process excellently

Sales

Everyone was curtious and gave us a great experience

Sales

I live in Teesside, but decided to buy a car from Boldon BMW because of the attention and help I got from Gary Ternent. He was unfailingly pleasant, knowledgeable, patient and helpful. I am grateful for his invaluable support.

Sales

same as above but even after the sale a couple of issues I had were dealt with immediately. My sales rep throughout made sure I was clearly informed of everything related to my purchase and I was never rushed during any of our interactions.

Sales

First Class service.

Sales

Cooper BMW delivered our X3 to our home efficiently and courteously despite the constraints of the current pandemic. Subsequent post-sales support has been responsive and all our queries have been efficiently dealt with.