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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very well looked after

Service

Not completely since Coopers weren't able to collect and return the vehicle.

Service

Professional

Service

Poor condition of my car after the work had been done. Wires from my DashCam left unplugged and dangling in the footwell and across the windscreen. Also the 'washing' of my car left streaks on the glass and bodywork. My car 'settings' had been lost.

Service

I'm satisfied with all the services given by staff from receptionists to sales team

Service

They made to sit around for hours while my car was in for a service, wasn't offered a drink or anything and told me to sit and wait until my car was done. They wouldn't give me a loan car as i requested. Extremely dissatisfied with the service.

Service

Staff very friendly and looked after when there.

Service

System updated

Service

Service was carried out while I waited

Service

Again I have dealt with this dealership over a period of 29 years so I believe that answers all the questions you ask me from time to time if it was not so I would tell you!

Service

problem not resolved

Service

Very satisfied with the service I received

Service

professional

Service

Experience to date. Nothing is to much trouble

Service

The service I had, I was informed would be 1-1.5 hours long. It was 2.5 hours long and as I had babies to get home to this wasn't really an ideal situation. The only reason I think I got it within 2.5 hours is because I complained on the time taken.

Service

The staff and hospitality were superb

Service

A problem arose with my vehicle while being serviced, BMW Service department contacted me explaining the nature of the problem and duly set about resolving it. this involved holding discussions with the insurance company before being able to proceed

Service

The dealership have gone above and beyond expectation in ensuring my car was given the time to both service and remedy , aswell as the time to return to me spotless as I had hoped.

Service

No complimentary valet. Upon making them aware of this, it was taken away and returned 5 mins later to a very poor standard shouldn't have bothered.

Service

Quick efficient and tailored to my specific needs.

Service

Ian Wood provided first class customer service when talking me through the oil leak issue we had on our new BMW

Service

See above

Service

Process easy and as advised

Service

As above. Friendly staff but grey area's which should be mastered in a luxury car showroom like BMW.

Service

Initially I was advised that the car would be ready the next day, Friday, I received no advice and I had to ring on the Friday afternoon for an update. The call was passed on several times before someone advised that they would email the department.

Service

It was what I've come to to expect from BMW, first class.

Service

I have complete faith in both the servicing team and the after sales team.

Service

Car was returned promptly and on time. Run in service and recall completed quickly.

Service

Great service

Service

Good service

Service

From the initial contact the staff are friendly and professional in every aspect. The only negative comment about the experience was the cleaning of the vehicle when collecting it afterwards,it took two attempts to get marks off the paintwork

Service

The problem was resolved very quickly

Service

really easy and convenient

Service

No issue with the service itself. It's for the reason above regarding the scratches on windows which I find completely disheartening. I wouldn't expect a back street carwash to do that never mind BMW, who Id expect to have the highest of standards.

Service

I received excellent service and I feel that the staff at Coopers care about how their customers are treated !

Service

paperwork I was given was incorrect and had details for another vehicle

Service

I had two BMW call outs, One guy said speed sensor the other suspension sensor. (car bounced up and down sometimes).I need the car daily. You did manage to drop me off at home but the collection was a problem as all your drivers had gone home at 4pm

Service

Good customer service, nice showroom.

Service

Friendly staff and got the job done quickly

Service

Had requested for a interior valeting but the job was half done

Service

The salesperson was very good, neither overselling , not over negotiating I was looking for a purchase with minimal fuss and max. convenience and James kept it simple .

Sales

Friendly informative staff

Sales

I was hugely impressed with the quality of the staff in Cooper's BMW Boldon especially salesman Gary Ternent and resident " Genius" Joseph

Sales

comfortable surroundings but had to wait a very long time for collection and had not been informed that the car was due for collection, found out by contacting the garage myself

Sales

Good sales and support

Sales

We were treated with courtesy throughout. Emma had a very good knowledge of the product and was able to advise regarding any queries we had. She was very professional, but also had a great sense of humour.

Sales

Smooth process. Made to feel at ease. Nothing was a problem for staff.

Sales

First class service

Sales

No delays or problems . Swift service

Sales

Got mine very quickly as had a cancellation so was able to decide if I wanted that one and the whole motability part was sorted, signed, sealed delivered all in the space of 3 weeks. Amazing

Sales

Sales person kept in contact and also received emails on where the vehicle was in the production process

Sales

I find everyone welcoming and helpful. And the smell of a car showroom is to die for.....

Sales

We were looking for a Motability vehicle ticking several boxes but getting the vehicle quickly was also important. Emma exceeded out expectations. We had also visited alternative car dealers and your centre was by far more welcoming.

Sales

The sales rep (Dean Lamb) was very open and non pushy. Made the experience easy and would make me come back to Cooper Sunderland.

Sales

Every one i delt with was up to speed with their job

Sales

Martin the rep was very professional

Sales

It was just good from start to finish

Sales

Everything was right all was explained well so never really had to ask much

Sales

The experience I recieved at Cooper BMW Sunderland was the best I have ever had. No pushyness, they got me a great deal and I am extremely happy with the new vehicle