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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and helpful staff kept me informed of my car's progress while I waited.

Service

The problem was not fully resolved as it couldn't be made to happen in those conditions

Service

Very proactive at solving problems and issues whilst striving to meet customers high expectations and overall satisfaction.

Service

from start to finish the service and how i was dealt with as a customer were excellent

Service

Again price factor lowers the star

Service

Cooper Sunderland have always treated me well and help where every possible

Service

Vehicle has to go in for a steering rack fix but the staff were helpful. Although the email address was incorrect for my account. Reasonable price for the standard service work required before the discovery of the issue. Long wait before a courtesy.

Service

Service itself fine. I reported an electrical problem probably the battery but it would cost £90 to diagnose

Service

Very satisfied with overall experience only drawback was that I had to leave the car overnight because of shift work and there was no courtesy car available for a couple of weeks

Service

Just to repeat myself everything was fine

Service

Great service

Service

I have to say the 1st service advisor who was a young man from mini who was filling in on BMW was excellent, but the young lady who handed my car back to me, clearly was not interested and was just going through the motions in parrot style.

Service

The car was in and out within a day

Service

The service I received was great but mainly because I dealt with Gareth hardy who I bought the vehicle off and he level of service is top class

Service

Have always had very good service from your staff.

Service

Great service

Service

Staff are very helpful

Service

20 years of excellent service

Service

Quality work = expensive

Service

Always feel valued as a customer. Very good service and would highly recommend.

Service

Good reasonably priced service provided by friendly welcoming staff

Service

Very good service and car seems to have been well serviced and returned valeted.

Service

Had to revisit to get the paper work correct

Service

Everything was explained well making the whole experience effortless. All staff were very helpful.

Service

Always have exceptional service from girls on reception and James Mckechnie and the service team. David Symington was very helpful and a pleasure to deal with.

Service

Car left garage with tyre pressures in excess of 50psi. Should have been 35psi and 38psi for front and back.

Service

good customer experience

Service

All staff are very helpful

Service

They reaolvedcissye with the car with no hassle

Service

Cooper Sunderland have always shown interest in the customer and having recently purchased both a new and second car from them I would definitely return should I choose another BMW

Service

Tried several times to book the service, but no courtesy car available. Finally booked a day for the service when both my wife and I were off work as told a car would not be available however, a car was available on the day.

Service

Professional staff and very helpful.

Service

Like the video showing

Service

Staff were very good

Service

All works completed on time, price was fair and car was clean and tidy

Service

Although I rate BMW the service from Cooper's was shockingly poor. Late delivery, poor communication, damaged wheels, faults on vehicle which should have been picked up pre-delivery - paid for GuardX which was not applied - had to chase multiple time

Service

Polite & happy people , who support the brand name

Service

Again, there is nothing wrong with BMW, in the past I received excellent service from Cooper Sunderland, which is why I went back. Its only my last experience that leaves me frustrated.

Service

Still waiting for an update re Tyre insurance claim.following new tyre fitted to front nearside ( tyre insurance purchased at the same time as car purchased) .. would have been beneficial if I had been reminded of tyre insurance at the time of visit

Service

As above.

Service

Great collection experience . Car well prepared and a nice touch was allowing my 12 year old son to unveil the car.

Sales

Staff extremely helpful and kind .

Sales

As it was a motability car I was not given a motability pack.

Sales

very difficult to get in touch with salesman often he would not return calls or reply to emails .

Sales

Made to feel important

Sales

there tried to get everything i wanted on the car

Sales

Efficient, great deal, great service

Sales

Clean very warming and welcoming, staff who are their assist you to all your needs

Sales

The salesman Dean was excellent

Sales

Car was ordered with blind spot assistance but has arrived without.This was absolutely critical as I have difficulty turning my head after neck surgery. We are currently attempting to sort out the problem.

Sales

Slightly disappointed with this element. I was told to pick the car up on Thursday 31st January however it didn't arrive until the following Monday.

Sales

Gary was great. Knew the details and numerous variety of specifications off hand and found me with the most competitive price within 1 hour!

Sales

very well treated from start to finish

Sales

Excellent and very helpful service given by the sales executive Lee Freeman

Sales

Sales man James made me feel valued as aCustomer and was very polite

Sales

Outstanding service from Emma at the Coopers Dealership in Sunderland/Boldon when both agreeing to purchase the car and at pick up.