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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite & happy people , who support the brand name

Service

Although I rate BMW the service from Cooper's was shockingly poor. Late delivery, poor communication, damaged wheels, faults on vehicle which should have been picked up pre-delivery - paid for GuardX which was not applied - had to chase multiple time

Service

Very accurate / quick turn around

Service

Again, there is nothing wrong with BMW, in the past I received excellent service from Cooper Sunderland, which is why I went back. Its only my last experience that leaves me frustrated.

Service

As above.

Service

Still waiting for an update re Tyre insurance claim.following new tyre fitted to front nearside ( tyre insurance purchased at the same time as car purchased) .. would have been beneficial if I had been reminded of tyre insurance at the time of visit

Service

The work is carried out to a high standard .

Service

Carried out in a timely manner and very professional

Service

Ellie looked after me at Sunderland - excellent customer service, knew answers to all my questions. Will definitely use Cooper Sunderland again.

Service

Done exactly what the said they would in the time frame given.

Service

Service was handled very professionally from booking in at reception to return of vehicle washed and interior cleaned.

Service

Experience went from despair to delight with problem on car

Service

Car was booked in for 8.45am and due to be ready for 10.15amI arrived at 8.35am and the car was not ready until 11.40am

Service

They kept me informed from beginning to end regarding my vehicle

Service

Service advisor was excellent

Service

There is always room for imprvoving

Service

Very good and efficient service

Service

The problem was identified quickly and the part ordered immediately.

Service

Repair work was prompt and turned around quickly only issue the car cleaner wasn't up to standard

Service

Having to get bus back to collect car was a drag.

Service

SEE PREVIOUS ANSWER

Service

No issues with quality of service.

Service

No problems at all very easy

Service

Picked up and dropped car off

Service

Service was really good

Service

Tyre pressure seemed a bit low

Service

Again nothing is too much trouble.

Service

Everything was done in the time estimated and my car valleted fully. I am always taken to where my car has been parked and asked if I am happy with everything.

Service

excellent staff first class service all round

Service

Everything was explained and the car came out looking brilliant after the valet.

Service

Very satisfied with experience especially that I was able to test drive a new 2 series.

Service

Went to reception and was told take a seat and they will be with you in a few minutes and I sat for 20 minutes and nobody acknowledge me, went directly to service to book the car in. The gentleman at service was of help. Car will take 90mins.

Service

Felt I was given a learned reply when I asked about the rust

Service

Poor information detail received from your sales department.Poor communication between reception and sales.No one returned a call.

Service

Was very disappointed in the service I recieved. Everything to do with the actual service I was receiving for my car was perfect, apart from what I mentioned above really changed my opinion.

Service

Parking at the dealership is a nightmare.

Service

I am completely satisfied because of the quality of the service given to myself and the care taken with my vehicle which is always returned washed and hoovered.

Service

Job done on schedule and a complimentary check up and video report included .

Service

You could see the car needed tyres so quoted over £100 more than even kwik fit would charge

Service

Very happy always looked after

Service

The Service was very good, the staff is all friendly.Realizing I have been waiting for long the receptionist staff repeatedly made sure I was comfortable by asking for tea/ coffee. Even one of the cleaner asked for having something. Service cost hig

Service

You have very good team!

Service

Had car from 8-30am and could not complete work by 2-30pm (service and seat belt). Did not answer phone when chasing progress and did not ring back. When car picked up did not go through inspection report despite advisory items.

Service

All work done and completed when it was said it would be done by

Service

Work carried out as agreed. Convenient and comfortable waiting at the garage

Service

Looked after perfectly from walking through the door to leaving.

Service

Job done on time. Liked the video feedback.

Service

The car came back not properly valeted ,the engine was dirty so I couldn't tell it had been serviced, the car went back to bmw for a second attempt after which the car was up to bmw standard to which I have becomed to expect

Service

Good service

Service

Communication to me as a client did not seem a priority and the work carried out was not really disscused when i collected the car.

Service

Picked the car up from my place of work as they always do return it serviced,Great service

Service

Sunderland were great, just the external interactions were very poor

Service

Always excellent service

Service

Straightforward and easy to deal with. Informative, professional and courteous staff. Any queries I had were quickly rectified

Service

There has always got up be room for improvement.

Service

very well treated from start to finish

Sales

Outstanding service from Emma at the Coopers Dealership in Sunderland/Boldon when both agreeing to purchase the car and at pick up.

Sales

Sales man James made me feel valued as aCustomer and was very polite

Sales

Excellent and very helpful service given by the sales executive Lee Freeman

Sales

Generally happy although I felt the hand over was somewhat rushed.

Sales

Because I was inconract over many months

Sales

Two things affected my score - as mentioned above - the delay and secondly the miserly amount of fuel in the car when I took delivery of it.

Sales

I was promised a full tank of fuel when I signed my agreement only half a tank of fuel was provided on delivery slightly disappointing

Sales

I dealt with Gary Ternent who was very professional from the first phone call to picking the car up

Sales

As I said before a fantastic friendly and extremely efficient customer service !!

Sales

Overall experience and serviceFrom Gareth hardy the salesman was brilliant

Sales

Only one issue on the arrival time of the new vehicle.

Sales

Very clean and modern

Sales

We had a great experience Gareth did a great job at getting everything sorted and we are really happy with everything over all

Sales

Everything went smoothly from quote to pick up they even offered and overnight stay at a hotel as we were travelling 100 miles plus to pick up the car.

Sales

It was amazing, everyone was lovely and I got offered a warm or cold drink. Asked if I was comfortable all the time.

Sales

Good customer service, polite and helpful, the only iss ue we had was that we couldn't get any sort of a delivery date, I have never experienced this with any other manufacturer, we realised our car was slightly bespoke and not popular.

Sales

The sales executive told me the front car sensors come standard but when I got the car it only had rear sensors. After accepting his mistake, I was told he can get the front sensors fixed on my car but it wont be a genuine BMW product. Not acceptable

Sales

My wife and i bought two new cars and it was a surprise for her. The garage and all staff made us feel really special and Gregg Cathrae planned a video and special launch which went perfectly to plan. Amazing.

Sales

The only thing was the wait but I was told about this beforehand

Sales

Genius was....genius

Sales

Vehicle was immaculate,plenty of fuel and finished off to a fantastic standard

Sales

Emma and Kevin were a first class double act. They suggested various options and helped us decide what was best for us.

Sales

Everyone was very professional and explained about the finance deal and the car in detail.

Sales

Gary Turnent was very professional, efficient and customer focused

Sales

Everyone was so friendly and helpful it was a pleasure to visit but the drive away experience was fantastic. Being led into what I thought was an office and to see my car just sitting there waiting to be driven away was amazing.

Sales

Excellent customer service from Gareth Hardy. Always kept me up to date with the build and delivery.

Sales

Very professional courteous and honest staff