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Car picked up and dropped off - serviced - cleaned - great price.
The Serpentine Belt stayed on when it was serviced at Cooper Sunderland - unlike when it was serviced at Lloyd Newcastle which almost caused me to crash into a wall due to not being able to turn the wheel as expected due to lack of power steering!
Never been let down yet
Professional and courteous and kept advised by Gary Connon of progress throughout. Confidence in the servicing and MoT process to ensure my car is in 1st class condition.
I booked a MOT but explained that before the MOT I needed a new headlight build fitting as it would fail the MOT. When I went back to pick up the car I was told it had failed its initial MOT due to the headlight failure but passed when new bulb fit
See answer 1. The car did come back clean.
Excellent customer service and car ready on time
The problem I had with the usb media port wasn't fixed when the car was returned to me
Reception staff and service staff were extremely professional and courteous, I was kept informed of progress at all times.
Resolved issue without any fuss.
Since owning the car I have always serviced at BMW Sund. Even though dealership service / parts are more expensive than a standard garage you get health check, loan car, wash etc as it benefit but on this occasion it wasn't smooth as usual.
Efficient service helpful staff
very customer focused
Following fitting of new tyres and complete wheel alignment, I have had to book another appointment to correct steering wheel position offset. The steering wheel also vibrates at 80mph. Not satisfied with the quality of service.
Done what is needed and more without hastle
Friendly and efficient staff, even though I wasn't happy that my wheel was damaged when in for service it was dealt with professionally and quickly by Gary on reception
Apart from poor parking the service from the staff was very good, nice friendly people. It's the actual manufacturer is the let down
Knowledgeable staff and good service from all areas.
Staff in the service department did their best to ensure that I was not too inconvenienced following the damage to my car.
always room for improvement in any business
the job was done what needed doing plus a full inspection as well.
As above - nothing is too much hassle.
I have no issues with the services, but more park space a the garage would be great.
Always excellent from reception to the Service Department.
Staff, care and attention
The car was repaired
Quoted maximum if £100 and it was £110
Whilst the entire team who dealt with me were fantastic, I would like to say a special thank to Brenda for her dedication / attentiveness. She was brilliant from start to finish
At first problems getting paperwork sorted and car no problems since
At the last visit all issues raised was prompted resolved. I will have to mention Brenda (and other members of the reception team) who is always looking out for the customers, ensuring our comfort while in the centre and sign posting to other teams.
No problems experienced. Contact from service department was good. Car was collected and returned as agreed.
Staff were friendly, ansewed my questions and provided excellent service, feedback was provided on what had occured and issues raised.
My car went in for a recall and service. I reported a fault with my air con and headlight washer. I went to use the car yesterday for the first time since the service and neither are working. Please note air con was working when I picked car up.
After arriving 10 minutes early for appointment, I felt ending up waiting almost 3 hours for a tyre change was unacceptable.
Completely satisfied from start to finish the Coopers team at Sunderland was very helpful from the ladies on the front desk to the gentleman who assisted me with my service on my m3 David the service manager was brilliant put me at ease very knowledg
A young chap called Josh was professional and helpful
They kept in touch with findings without having to be chased up and looked into technical queries when asked.
Great quick service and friendly staff
Did everything they said they would
The experience at the garage was absolutely fine. However getting the car booked in via what appeared to be a remote call centre which services multiple garages was quite difficult and a little bit painful.
The car was serviced and delivered on time as requested.
Knowing I was going to wait for the service to be carried out they service team ensured the work was carried out quickly; in fact an hour ahead of schedule.
Good car. Good service.
Customer service was fantastic, had a couple of niggles with car and instead of fobbing me off they put my mind at rest
Never driven an automatic was shown how to by one of the staff ??
Much more amenable than the BMW garage which is much closer to my address. Completed service in the time stated. Gave the impression of actually caring about job done
Outstanding level of attention and a personal service
Car Serviced and MOT carried out to standard expected from BMW and car was returned washed and valeted.
Really a first-class experience.
As explained above, brake fluid cap left off after brake fluid change.
Mainly down to the cost
Having dealt with this Sunderland dealership for over 25yrs the standard set by reception and the service staff is exceptional.
Had my car 3 days for a service
Would have been 5 stars if it was known as Cooper Boldon not Sunderland...lol
Cannot fault the attention to detail from the staff
I was happy with the customer service and the jobs ??
Very expensive. Not a Bmw driver who collected my car Mechanic broke oil filter while changing took 2 days for new part to arrive. Car not cleaned when returned.
Professional knowledgeable and efficient service.
The staff are lovely. See notes above
Very satisfied with the price I paid for the service but the original price was rather high. Friendly staff.
A very good experience, very friendly and helpful team
Completely spoilt by the service from finance in returning my old car.
Everything was smoothly run
Emma was great! Friendly and efficient!
No faults at all.
the young lady emma was very polite helpful and profetional throughout the whole process
Well laid out facilities
Chris Davies could not have been more helpful. His after sales service was equally impressive.
Staff very good
Gary Ternant is a great salesman , as are the staff at Cooper Sunderland.
The car was presented very well ready for collection and sales staff were very helpful.
We did all the chasing for updates. Initial collection date changed and then waited nearly 3hrs on the day