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Polite & happy people , who support the brand name
Although I rate BMW the service from Cooper's was shockingly poor. Late delivery, poor communication, damaged wheels, faults on vehicle which should have been picked up pre-delivery - paid for GuardX which was not applied - had to chase multiple time
Very accurate / quick turn around
Again, there is nothing wrong with BMW, in the past I received excellent service from Cooper Sunderland, which is why I went back. Its only my last experience that leaves me frustrated.
Still waiting for an update re Tyre insurance claim.following new tyre fitted to front nearside ( tyre insurance purchased at the same time as car purchased) .. would have been beneficial if I had been reminded of tyre insurance at the time of visit
The work is carried out to a high standard .
Carried out in a timely manner and very professional
Ellie looked after me at Sunderland - excellent customer service, knew answers to all my questions. Will definitely use Cooper Sunderland again.
Done exactly what the said they would in the time frame given.
Service was handled very professionally from booking in at reception to return of vehicle washed and interior cleaned.
Experience went from despair to delight with problem on car
Car was booked in for 8.45am and due to be ready for 10.15amI arrived at 8.35am and the car was not ready until 11.40am
They kept me informed from beginning to end regarding my vehicle
Service advisor was excellent
There is always room for imprvoving
Very good and efficient service
The problem was identified quickly and the part ordered immediately.
Repair work was prompt and turned around quickly only issue the car cleaner wasn't up to standard
Having to get bus back to collect car was a drag.
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No issues with quality of service.
No problems at all very easy
Picked up and dropped car off
Service was really good
Tyre pressure seemed a bit low
Again nothing is too much trouble.
Everything was done in the time estimated and my car valleted fully. I am always taken to where my car has been parked and asked if I am happy with everything.
excellent staff first class service all round
Everything was explained and the car came out looking brilliant after the valet.
Very satisfied with experience especially that I was able to test drive a new 2 series.
Went to reception and was told take a seat and they will be with you in a few minutes and I sat for 20 minutes and nobody acknowledge me, went directly to service to book the car in. The gentleman at service was of help. Car will take 90mins.
Felt I was given a learned reply when I asked about the rust
Poor information detail received from your sales department.Poor communication between reception and sales.No one returned a call.
Was very disappointed in the service I recieved. Everything to do with the actual service I was receiving for my car was perfect, apart from what I mentioned above really changed my opinion.
Parking at the dealership is a nightmare.
I am completely satisfied because of the quality of the service given to myself and the care taken with my vehicle which is always returned washed and hoovered.
Job done on schedule and a complimentary check up and video report included .
You could see the car needed tyres so quoted over £100 more than even kwik fit would charge
Very happy always looked after
The Service was very good, the staff is all friendly.Realizing I have been waiting for long the receptionist staff repeatedly made sure I was comfortable by asking for tea/ coffee. Even one of the cleaner asked for having something. Service cost hig
You have very good team!
Had car from 8-30am and could not complete work by 2-30pm (service and seat belt). Did not answer phone when chasing progress and did not ring back. When car picked up did not go through inspection report despite advisory items.
All work done and completed when it was said it would be done by
Work carried out as agreed. Convenient and comfortable waiting at the garage
Looked after perfectly from walking through the door to leaving.
Job done on time. Liked the video feedback.
The car came back not properly valeted ,the engine was dirty so I couldn't tell it had been serviced, the car went back to bmw for a second attempt after which the car was up to bmw standard to which I have becomed to expect
Communication to me as a client did not seem a priority and the work carried out was not really disscused when i collected the car.
Picked the car up from my place of work as they always do return it serviced,Great service
Sunderland were great, just the external interactions were very poor
Always excellent service
Straightforward and easy to deal with. Informative, professional and courteous staff. Any queries I had were quickly rectified
There has always got up be room for improvement.
very well treated from start to finish
Outstanding service from Emma at the Coopers Dealership in Sunderland/Boldon when both agreeing to purchase the car and at pick up.
Sales man James made me feel valued as aCustomer and was very polite
Excellent and very helpful service given by the sales executive Lee Freeman
Generally happy although I felt the hand over was somewhat rushed.
Because I was inconract over many months
Two things affected my score - as mentioned above - the delay and secondly the miserly amount of fuel in the car when I took delivery of it.
I was promised a full tank of fuel when I signed my agreement only half a tank of fuel was provided on delivery slightly disappointing
I dealt with Gary Ternent who was very professional from the first phone call to picking the car up
As I said before a fantastic friendly and extremely efficient customer service !!
Overall experience and serviceFrom Gareth hardy the salesman was brilliant
Only one issue on the arrival time of the new vehicle.
Very clean and modern
We had a great experience Gareth did a great job at getting everything sorted and we are really happy with everything over all
Everything went smoothly from quote to pick up they even offered and overnight stay at a hotel as we were travelling 100 miles plus to pick up the car.
It was amazing, everyone was lovely and I got offered a warm or cold drink. Asked if I was comfortable all the time.
Good customer service, polite and helpful, the only iss ue we had was that we couldn't get any sort of a delivery date, I have never experienced this with any other manufacturer, we realised our car was slightly bespoke and not popular.
The sales executive told me the front car sensors come standard but when I got the car it only had rear sensors. After accepting his mistake, I was told he can get the front sensors fixed on my car but it wont be a genuine BMW product. Not acceptable
My wife and i bought two new cars and it was a surprise for her. The garage and all staff made us feel really special and Gregg Cathrae planned a video and special launch which went perfectly to plan. Amazing.
The only thing was the wait but I was told about this beforehand
Vehicle was immaculate,plenty of fuel and finished off to a fantastic standard
Emma and Kevin were a first class double act. They suggested various options and helped us decide what was best for us.
Everyone was very professional and explained about the finance deal and the car in detail.
Gary Turnent was very professional, efficient and customer focused
Everyone was so friendly and helpful it was a pleasure to visit but the drive away experience was fantastic. Being led into what I thought was an office and to see my car just sitting there waiting to be driven away was amazing.
Excellent customer service from Gareth Hardy. Always kept me up to date with the build and delivery.
Very professional courteous and honest staff