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Great quick service and friendly staff
Did everything they said they would
The experience at the garage was absolutely fine. However getting the car booked in via what appeared to be a remote call centre which services multiple garages was quite difficult and a little bit painful.
The car was serviced and delivered on time as requested.
Knowing I was going to wait for the service to be carried out they service team ensured the work was carried out quickly; in fact an hour ahead of schedule.
Good car. Good service.
Customer service was fantastic, had a couple of niggles with car and instead of fobbing me off they put my mind at rest
Never driven an automatic was shown how to by one of the staff ??
Much more amenable than the BMW garage which is much closer to my address. Completed service in the time stated. Gave the impression of actually caring about job done
Outstanding level of attention and a personal service
Car Serviced and MOT carried out to standard expected from BMW and car was returned washed and valeted.
Really a first-class experience.
As explained above, brake fluid cap left off after brake fluid change.
Mainly down to the cost
Having dealt with this Sunderland dealership for over 25yrs the standard set by reception and the service staff is exceptional.
Had my car 3 days for a service
Would have been 5 stars if it was known as Cooper Boldon not Sunderland...lol
I was happy with the customer service and the jobs ??
Cannot fault the attention to detail from the staff
Professional knowledgeable and efficient service.
Very expensive. Not a Bmw driver who collected my car Mechanic broke oil filter while changing took 2 days for new part to arrive. Car not cleaned when returned.
The staff are lovely. See notes above
Very satisfied with the price I paid for the service but the original price was rather high. Friendly staff.
A very good experience, very friendly and helpful team
As far as looking after my car for me great service. One moan , I purchased Alloy wheel cover and cosmetic cover as advised by a BMW sales man at Boldon at the cost of over £700 when purchasing my X3, the service has been terrible ,
The only thing to be slightly frustrated about was the fact I couldn't get a courtesy car for a number of weeks,and it's a nightmare to park at your dealership! Other than that, mint.
Excellent customer service, friendly, helpful staff
This was my second visit to Cooper Sunderland for Servicing and on both occasions there were serious problems with my car which had to be returned for the defects to be rectified
All questions were dealt with in a reassuring way
Issue was dealt with quickly and efficiently
Completed MoT and health check in good time and sent a video. Would have been completely satisfied if someone has called me regarding the steering recall as I never received the letter.
Always reliable for whatever service requirements are needed
No courtesy card available for a lengthy period of time. A fault was missed whilst the vehicle was in for hesitating whilst being driven. EGR valve replaced but oxygen sensor fault missed..why was it not put on diagnostics?
Inaccurate information after a recall around completion of works and the hard sell of additional items I didn't want at that time. I would have preferred to have been given info regarding service items needed for my vehicle to make my own choice
They always provide an excellent service.
You picked my car up and dropped off while i was incapacitated first class service really good people to work with
Very professional service experience with knowledgeable and highly trained service advisors. Good to receive the Citnow videos being issued to customers again so I can see underneath my car and be alerted to any advisory items.
Only minor fault usually my car gets a valet but not this time
Prompt & efficient attention by all members of staff
Great servicing team that keep you in the loop and simply get things done !
Work completed and returned the same day as always
I'm was treated perfectly well by everyone I came into contact with and with the service courtesy and consideration was second to none
excellent service and nothing is ever a problem fantastic staff
Repair very good had to wait over a week to have it done
Always received a great service
I felt like I was taken care of
Did everything I expected
No problems at all. Good communication from staff team. Car washed ready for return as well.
Great sales and aftercare. One the only local BMW garages which will pick up and drop off my BMW.
Staff were all fine
you were happy to ensure everything was done and completed as i requested and with a smile
We did all the chasing for updates. Initial collection date changed and then waited nearly 3hrs on the day
1. size of alloy wheels. 2. he told us that he never heard of the complementary insurance 3. did not say anything about the voluntary termination of my previous car, then offer half cash back due to the extra charge incurred, but still not received
James Spencer was amazing
Emma was very professional, helpful and respectful and a pleasure to deal with.
The deal was done to my satisfaction
Couldn't have been better
The salesperson was friendly and helpful and got me exactly what I wanted.
Very good sales experience, quick and efficient
Fantastic, friendly service by all staff