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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Chris Stewart

Used Car Sales Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did everything I expected

Service

No problems at all. Good communication from staff team. Car washed ready for return as well.

Service

I felt like I was taken care of

Service

Great sales and aftercare. One the only local BMW garages which will pick up and drop off my BMW.

Service

Staff were all fine

Service

you were happy to ensure everything was done and completed as i requested and with a smile

Service

I got an update phone call and great communications throughout

Service

Craig, (sales person), understood our requirements, very friendly approach & explained to both me & my wife the whole car buying process very thoroughly to make sure we ended up with the right deal.

Service

Very well looked after

Service

Quality and reliable servicing although puzzled as to why my Cooper installed BMW dash cam was disconnected front and rear after on return after servicing. Possibly this somehow impacts the software required to service the car?

Service

Pricey for servicing but is to be expected as a premium brand. Had a warranty repair of a steering rack which was dealt with thoroughly. Although I had to pay a cost for a courtesy car which took 3 weeks to become available.

Service

My car was in for a software update and some issues I had pointed out, apparently none of this issues had been experienced, including the knocking that you can hear constantly! To resolve this I have had to book another visit!

Service

Cooper repaired the alloys then gave me the car back in fault with tyre pressures too low snd car with restricted speed. Not the biggest issue but what a pain!

Service

if I could have awarded a zero here I would have. they missed problems on the car, gave conflicting information and totally failed to keep promises made. An official complaint has been raised with BMW UK

Service

Not completely since Coopers weren't able to collect and return the vehicle.

Service

Professional

Service

I'm satisfied with all the services given by staff from receptionists to sales team

Service

Poor condition of my car after the work had been done. Wires from my DashCam left unplugged and dangling in the footwell and across the windscreen. Also the 'washing' of my car left streaks on the glass and bodywork. My car 'settings' had been lost.

Service

They made to sit around for hours while my car was in for a service, wasn't offered a drink or anything and told me to sit and wait until my car was done. They wouldn't give me a loan car as i requested. Extremely dissatisfied with the service.

Service

System updated

Service

Staff very friendly and looked after when there.

Service

Service was carried out while I waited

Service

Again I have dealt with this dealership over a period of 29 years so I believe that answers all the questions you ask me from time to time if it was not so I would tell you!

Service

Very satisfied with the service I received

Service

problem not resolved

Service

professional

Service

Experience to date. Nothing is to much trouble

Service

The service I had, I was informed would be 1-1.5 hours long. It was 2.5 hours long and as I had babies to get home to this wasn't really an ideal situation. The only reason I think I got it within 2.5 hours is because I complained on the time taken.

Service

The staff and hospitality were superb

Service

A problem arose with my vehicle while being serviced, BMW Service department contacted me explaining the nature of the problem and duly set about resolving it. this involved holding discussions with the insurance company before being able to proceed

Service

The dealership have gone above and beyond expectation in ensuring my car was given the time to both service and remedy , aswell as the time to return to me spotless as I had hoped.

Service

No complimentary valet. Upon making them aware of this, it was taken away and returned 5 mins later to a very poor standard shouldn't have bothered.

Service

Quick efficient and tailored to my specific needs.

Service

Process easy and as advised

Service

See above

Service

Ian Wood provided first class customer service when talking me through the oil leak issue we had on our new BMW

Service

As above. Friendly staff but grey area's which should be mastered in a luxury car showroom like BMW.

Service

Very good sales experience, quick and efficient

Sales

Fantastic, friendly service by all staff

Sales

Very helpful

Sales

The salesperson was very good, neither overselling , not over negotiating I was looking for a purchase with minimal fuss and max. convenience and James kept it simple .

Sales

Friendly informative staff

Sales

I was hugely impressed with the quality of the staff in Cooper's BMW Boldon especially salesman Gary Ternent and resident " Genius" Joseph

Sales

comfortable surroundings but had to wait a very long time for collection and had not been informed that the car was due for collection, found out by contacting the garage myself

Sales

Good sales and support

Sales

We were treated with courtesy throughout. Emma had a very good knowledge of the product and was able to advise regarding any queries we had. She was very professional, but also had a great sense of humour.

Sales

Smooth process. Made to feel at ease. Nothing was a problem for staff.

Sales

Very satisfied always have been with every BMW I've had