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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

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Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I am completely satisfied because of the quality of the service given to myself and the care taken with my vehicle which is always returned washed and hoovered.

Service

did not send video of work until I asked for it 5 days later. Did not wash my car but did put tyre black on to make it look like it had been cleaned.

Service

You could see the car needed tyres so quoted over £100 more than even kwik fit would charge

Service

Job done on schedule and a complimentary check up and video report included .

Service

Very happy always looked after

Service

The Service was very good, the staff is all friendly.Realizing I have been waiting for long the receptionist staff repeatedly made sure I was comfortable by asking for tea/ coffee. Even one of the cleaner asked for having something. Service cost hig

Service

You have very good team!

Service

All work done and completed when it was said it would be done by

Service

Had car from 8-30am and could not complete work by 2-30pm (service and seat belt). Did not answer phone when chasing progress and did not ring back. When car picked up did not go through inspection report despite advisory items.

Service

Lovely greeting on arrival, handed a cup of coffee. Took home til my car was serviced & MOT, my car was brought to my house when they had finished with it. EXCELLENT.

Service

Work carried out as agreed. Convenient and comfortable waiting at the garage

Service

Issues resolved quickly.

Service

Looked after perfectly from walking through the door to leaving.

Service

Very helpful service desk staff

Service

Job done on time. Liked the video feedback.

Service

I was kept fully informed about the work being undertaken and agreed to the request they made to keep the car for an extra day in order to complete. The end of warranty inspection identified a number of issues which were dealt with.

Service

Good service

Service

The car came back not properly valeted ,the engine was dirty so I couldn't tell it had been serviced, the car went back to bmw for a second attempt after which the car was up to bmw standard to which I have becomed to expect

Service

Communication to me as a client did not seem a priority and the work carried out was not really disscused when i collected the car.

Service

Everyone from reception, Brenda & team, to Elle who dealt with my service visit were brilliant, a great group of staff.

Service

Straightforward and easy to deal with. Informative, professional and courteous staff. Any queries I had were quickly rectified

Service

Always excellent service

Service

There has always got up be room for improvement.

Service

Sunderland were great, just the external interactions were very poor

Service

Picked the car up from my place of work as they always do return it serviced,Great service

Service

Dealt with politely and swiftly

Service

professional at all times

Service

Fitted me at very short notice, excellent customer service. Felt a valued customer. Stuart in service will be a miss after he takes early retirement in December.

Service

Literally couldn't have done any more to help. Excellent customer service, regular updates, totally professional team. I have visited other local BMW garages and swore I'd never return, however Cooper Sunderland will be my first choice in future.

Service

Was late receiving car back 5pm when asked for 4pm.. Received a phone call on the afternoon advising needed new tyres when they had the car from 8am.

Service

Friendly staff, ridiculous prices.

Service

Effiicient

Service

The customer service was excellent when the vehicle was in for MOT and Quality Enhancements. Car was picked up and delivered back when all completed. Extremely satisfied with the professionalism, helpful and friendly atmosphere at Cooper Sunderland>

Service

Service was completed on time and the staff kept me informed.

Service

Service personnel give 'personal' attention.

Service

The car was booked in quickly and dropped off on the day at 9am with James McKecknie. I requested that the car be ready for 1pm and received a call from James at approximately 12-40pm. James consistently provides this excellent top level standard.

Service

The service side was great, as was the mechanic who came out in the car with me,but on collecting my car, I found rubbish left in the rear footwell and on arriving home I noticed that paint had been chipped of the bonnet and had to go back to sort it

Service

Professional service with very pleasant staff

Service

The job cost me £2000 but the original problem has just happened again. I have the car booked back in and would love to report back after then. So at the moment, I am in two minds so - 'fairly satisfied'. Girls at the desk are excellent!

Service

Courteous, knowledgeable, never had an issue with service and costs, and even got a good buy back price on our Z4 3.0 when we had no more use for it.

Service

Excellent front desk customer service

Service

Fantastic service

Service

No surprises between discussing costs on phone and getting car back

Service

Outstanding service. Especially from Ian Wood

Service

As above can not fault staff

Service

I have already mentioned the high cost of servicing above which is a great disappointment and a let down. The car was washed which for the price is what I would expect but this wasn’t a ‘BMW wash’ this was a rush job, alloys not even cleaned properly

Service

The service was carried out well, at a reasonable price. I felt that, as a customer, I was looked after very well by the staff at the dealership.

Service

Fantastic service throughout

Service

The team go out of their way to ensure you're informed and comfortable with what will happen.

Service

Took my previous car in with a query regarding steering stiffness and told it was ok - but eight months later the steering required replacement due to faulted par5s and contaminated hydraulics. I feel this should have been investigated earlier.

Service

brilliant customer service experience since day 1.

Service

Pleased with the service because everything was completed to my expectations

Service

service personnel advised me of what was needed and checked before hand that the price would be ok with me. Only slight concern was handbrake which i felt had not been adjusted as this had to be really pulled tight to prevent car moving on incline.

Service

excellent service but quite pricey

Service

Good experience, everything explained.

Service

MOT and service done in time estimated

Service

Ably lead by the service manager David Mckechnie the whole team are a credit to the BMW franchise.

Service

Although I had to wait 6 weeks for the parts to arrive I was always informed of the reason for the delay and garage arranged for a suitable loan car when my car was getting repaired.

Service

Quick appointment, fast turn around and regular updates.

Service

Everyone was so friendly and helpful it was a pleasure to visit but the drive away experience was fantastic. Being led into what I thought was an office and to see my car just sitting there waiting to be driven away was amazing.

Sales

Excellent customer service from Gareth Hardy. Always kept me up to date with the build and delivery.

Sales

Very professional courteous and honest staff

Sales

The sales person [ Chris Parker ] was the reason we purchased the car from this BMW Centre and he was excellent through the whole deal

Sales

Gareth kept in touch throughout the process and put me at ease there was no pressure to buy which gave me time to consider the options.

Sales

Sales adviser was most accomidating and helpful

Sales

The garage would not allow me to drive away in a brand new car without paining for it. Yet it expected me to exchange cars and wait for 9 days before it paid me back.this is extremely bad practice, and not being told the truth, I very disappointed .

Sales

This centre is superb, the staff and the facilities are second to non, I was made to feel like the only person in the world with superb attention to detail, this was the perfect buying experiance finished with the perfect car with beautiful flowers

Sales

my experience with the dealership was very professional fantastic customer journey, there was no pressure to buy ,Gary give me a call to give an update when the car had arrived at dealership, any further questions I had wasn't a issue,

Sales

The manager (Kevin Johnson) made the process a real pleasure.

Sales

As above, excellent service & attitude towards myself & my wife

Sales

Lee was very knowledgeable and helpful.