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Friendly and helpful staff kept me informed of my car's progress while I waited.
The problem was not fully resolved as it couldn't be made to happen in those conditions
Very proactive at solving problems and issues whilst striving to meet customers high expectations and overall satisfaction.
from start to finish the service and how i was dealt with as a customer were excellent
Again price factor lowers the star
Cooper Sunderland have always treated me well and help where every possible
Vehicle has to go in for a steering rack fix but the staff were helpful. Although the email address was incorrect for my account. Reasonable price for the standard service work required before the discovery of the issue. Long wait before a courtesy.
Service itself fine. I reported an electrical problem probably the battery but it would cost £90 to diagnose
Very satisfied with overall experience only drawback was that I had to leave the car overnight because of shift work and there was no courtesy car available for a couple of weeks
Just to repeat myself everything was fine
I have to say the 1st service advisor who was a young man from mini who was filling in on BMW was excellent, but the young lady who handed my car back to me, clearly was not interested and was just going through the motions in parrot style.
The car was in and out within a day
The service I received was great but mainly because I dealt with Gareth hardy who I bought the vehicle off and he level of service is top class
Have always had very good service from your staff.
Staff are very helpful
20 years of excellent service
Quality work = expensive
Always feel valued as a customer. Very good service and would highly recommend.
Good reasonably priced service provided by friendly welcoming staff
Very good service and car seems to have been well serviced and returned valeted.
Had to revisit to get the paper work correct
Everything was explained well making the whole experience effortless. All staff were very helpful.
Always have exceptional service from girls on reception and James Mckechnie and the service team. David Symington was very helpful and a pleasure to deal with.
Car left garage with tyre pressures in excess of 50psi. Should have been 35psi and 38psi for front and back.
good customer experience
All staff are very helpful
They reaolvedcissye with the car with no hassle
Cooper Sunderland have always shown interest in the customer and having recently purchased both a new and second car from them I would definitely return should I choose another BMW
Tried several times to book the service, but no courtesy car available. Finally booked a day for the service when both my wife and I were off work as told a car would not be available however, a car was available on the day.
Professional staff and very helpful.
Like the video showing
Staff were very good
All works completed on time, price was fair and car was clean and tidy
Although I rate BMW the service from Cooper's was shockingly poor. Late delivery, poor communication, damaged wheels, faults on vehicle which should have been picked up pre-delivery - paid for GuardX which was not applied - had to chase multiple time
Polite & happy people , who support the brand name
Again, there is nothing wrong with BMW, in the past I received excellent service from Cooper Sunderland, which is why I went back. Its only my last experience that leaves me frustrated.
Still waiting for an update re Tyre insurance claim.following new tyre fitted to front nearside ( tyre insurance purchased at the same time as car purchased) .. would have been beneficial if I had been reminded of tyre insurance at the time of visit
Great collection experience . Car well prepared and a nice touch was allowing my 12 year old son to unveil the car.
Staff extremely helpful and kind .
As it was a motability car I was not given a motability pack.
very difficult to get in touch with salesman often he would not return calls or reply to emails .
Made to feel important
there tried to get everything i wanted on the car
Efficient, great deal, great service
Clean very warming and welcoming, staff who are their assist you to all your needs
The salesman Dean was excellent
Car was ordered with blind spot assistance but has arrived without.This was absolutely critical as I have difficulty turning my head after neck surgery. We are currently attempting to sort out the problem.
Slightly disappointed with this element. I was told to pick the car up on Thursday 31st January however it didn't arrive until the following Monday.
Gary was great. Knew the details and numerous variety of specifications off hand and found me with the most competitive price within 1 hour!
very well treated from start to finish
Excellent and very helpful service given by the sales executive Lee Freeman
Sales man James made me feel valued as aCustomer and was very polite
Outstanding service from Emma at the Coopers Dealership in Sunderland/Boldon when both agreeing to purchase the car and at pick up.