Cooper Sunderland Star Rating
Sales
16 comments from 33 reviews
Service
53 comments from 131 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Excellent quality, excellent service"
"It was very good."
"I am completely satisfied with Cooper Sunderland BMW Servicing Not so with BMW Arden."
"Work completed with no fuss and good value for money"
"This visit was to have a set of winter tyres replaced with my normal tyres. At 70mph on the way home the tyre pressure light came on. I stopped in a layby only to find that the tyres pressures were not balanced or checked."
"v expensive servicing"
"Exceptional service."
"Took longer at the dealership than expected and had to purchase 4 new tyres."
"The staff were brilliant."
"Refreshment staff very helpful."
"Car was collected and delivered to my home address"
"Service O.K. but I would have expected to have had plastic coverings on the seat and paper protection in footwells to protect above from oil grease.This did not happen so you get downgraded to poor."
"Always am when david is involved Such a nice guy"
"Requested a courtesy car to be picked up the evening before. Called dealership to confirm closing time, was advised 1900, but this was the dealership, despite advising the phone operator that was picking up courtesy car. Actual closing time was1800"
"I was satisfied with the work completed on this occasion, However it was the 3rd time the car had been to the dealership for the same problem in the past 2 months and the issue had not been resolved on the 2 previous occasions which was disappointing"
"Received excellent service from this dealer for the last 13 years"
"Access to courtesy cars is a bit of a issue, should be more available."
"The dealership staff lack in customer service skills. I also feel the dealership staff aren't honest with customers."
"MOT Test and valet for 50 excellent."
"A very minor problem."
"I had to wait for a week for the tyre. They said they would call me on the Friday but did not cal untill Monday. Not impressed with the delay."
"I requested to have the display on the radio fixed but this wasn't done for me."
"Hassle free, professional service."
"Vehicle was in the dealership over the Easter period. It was not very good. They did not have a courtesy. It was friendly throughout."
"Sorted all my technical problems, given loan car and kept in constant touch regarding progress"
"Very personable, just a comfortable place to go. They went out of their way offer me glasses of water"
"Since the vehicle has been returned the handbrake is slipping and it's making a squeeling noise."
"Treated to a first class experiance with coffee and soft drinks available whilst I waited."
"ended up waiting at the dealership 3 hours, delay was due to warranty decision by H O"
"Staff friendly and helpful."
"they are very helpfull no complaints"
"very professional approach by the staff at cooper sunderland. very happy to continue using cooper sunderland in the fuure."
"There is a very friendly environment at the dealership; the staff are friendly and courteous."
"It went in for a warning light (air bag and engine emissions) it had to go back two weeks later for the same problem."
"The dealership werent customer focused."
"i still stand by my first conmments regarding the sales side. this was the best car purchase i have ever had from a dealer. The only side that lets this dealership down is the people who repair the cars. This has been the worst i have recieved."
"It just seems to be a complete waste of time the dealer staff are not interested, the tyres were worn and they were not interested."
"This was an expensive service. New tyres were fitted but pressure in front was set at 55psi and rear at 65psi and therefore dangerous. Too much oil was put into engine and had to be returned for draining to maximimum level. All this was careless"
"Had to make two visits as battery needed to be replaced"
"Friendly, helpful and knowledgeable staff giving me excellent service, the reason I return to Cooper Sunderland rather than my nearest BMW dealership."
"Visit was for a warranty issue which was resolved to my complete satisfaction"
"It was excellent."
"Fitted the car in next day which other BMW garages couldnt do. Fixed the fault and kept me informed. As addedd bonus delivered the car back to my house"
"very satisfied"
"Always excellent service and attention from the service team"
"Customer care always been good in my experience over the years. But some nice new touches like a little gift and personal service ie. someone getting coffee rather than self serve. Little things but......"
"Dealership very welcoming."
"I have always been treated very well by this dealer for the last 6 years."
"if i have had any unknown faults or issues with my vehicle they have always phoned me to confirm what they were and not to worry as they would sort it out which they always have."
"100 satisfied with service"
"I was very well looked after indeed. During the work, I was updated regularly on the progress of the repair. I was very impressed."
"The service i received from the sales was exceptional. Every time i visit tho dealer the sales staff and reception can't do enough for you, its only let down by the poor service by the people who repair the cars."
"Outstanding issues that will be resolved at next service"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"I waited five weeks for dealer to arrange plate transfer."
"Richard Goldthorpe was extremely helpful and enthusiastic during the whole process"
"Sales person is very helpful. He kept me up to date."
"Made to feel very welcome by everyone. The sales team listened to me and my needs."
"Richard Goldthorpe was very professional, knowledgeable and helpful throughout the process"
"They were professional they made me feel very comfortable."
"Very helpful and professional"
"This is my second new car from cooper sunderland and I find the company to be very good"
"all round, a very good dealer"
"Fast and efficient"
"The team at Cooper Sunderland were simply fantastic. The personalised gift and handover was a lovely touch. You can tell why these guys are well known in the north East for delivering the highest levels of customer care Great deal on the car too"
"Long lead in time for car but service received from Richard Goldthorpe was excellent. Informed every step of the way."
"Very good professional stuck to there word ."
"Thanks to Stuart Wastell and all the team in Sunderland. Nothing was too much trouble for any of them and they make wonderful coffee"
"Brilliant service from Stewart wastell. My second car from this Dealership in as many years.Would not consider any other BMW Dealership in the area."
"Quick, efficient and friendly service, very professional. The reason why I go back to the same dealer"