Loading...

ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Henry

Head of Business

John Robertson

New Car Sales Manager

David McKechnie

Aftersales Manager

Gregg Cathrae

Retail Manager

Paul Augey

Used Car Manager

Chris Brown

Retail Manager

Chris Alger

Retail Manager

Christopher Parker

Sales Executive

Simon Telford

Sales Executive

Ian McCluskey

Sales Executive

Emma Gardner

Sales Executive

Lee Freeman

Sales Executive

Alex Mattis

Sales Executive

Michael Reed

Sales Executive

Richard Allison

Parts Manager

Ellie Farrell

Service Advisor

Stewart Wastell

Service Advisor

James McKechnie

Service Advisor

Gary Connon

Service Advisor

Nadia Connolly

Service Advisor

Joseph Gibbons

BMW Genius

Julie Grieves

Showroom Host

Julia McClary

Showroom Host

Rebecca Drewhirst

Weekend Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A problem arose with my vehicle while being serviced, BMW Service department contacted me explaining the nature of the problem and duly set about resolving it. this involved holding discussions with the insurance company before being able to proceed

Service

The dealership have gone above and beyond expectation in ensuring my car was given the time to both service and remedy , aswell as the time to return to me spotless as I had hoped.

Service

No complimentary valet. Upon making them aware of this, it was taken away and returned 5 mins later to a very poor standard shouldn't have bothered.

Service

Quick efficient and tailored to my specific needs.

Service

Ian Wood provided first class customer service when talking me through the oil leak issue we had on our new BMW

Service

Process easy and as advised

Service

See above

Service

As above. Friendly staff but grey area's which should be mastered in a luxury car showroom like BMW.

Service

Initially I was advised that the car would be ready the next day, Friday, I received no advice and I had to ring on the Friday afternoon for an update. The call was passed on several times before someone advised that they would email the department.

Service

It was what I've come to to expect from BMW, first class.

Service

I have complete faith in both the servicing team and the after sales team.

Service

Car was returned promptly and on time. Run in service and recall completed quickly.

Service

Great service

Service

Good service

Service

From the initial contact the staff are friendly and professional in every aspect. The only negative comment about the experience was the cleaning of the vehicle when collecting it afterwards,it took two attempts to get marks off the paintwork

Service

The problem was resolved very quickly

Service

really easy and convenient

Service

No issue with the service itself. It's for the reason above regarding the scratches on windows which I find completely disheartening. I wouldn't expect a back street carwash to do that never mind BMW, who Id expect to have the highest of standards.

Service

paperwork I was given was incorrect and had details for another vehicle

Service

I received excellent service and I feel that the staff at Coopers care about how their customers are treated !

Service

I had two BMW call outs, One guy said speed sensor the other suspension sensor. (car bounced up and down sometimes).I need the car daily. You did manage to drop me off at home but the collection was a problem as all your drivers had gone home at 4pm

Service

Good customer service, nice showroom.

Service

Friendly staff and got the job done quickly

Service

Had requested for a interior valeting but the job was half done

Service

Reported issue not resolved Car not returned as arranged due to the work being completed on a Saturday

Service

Good experienced service

Service

Excellent support and guidance on selecting model and build spec, ease of extended test drive, customer care before and after order

Service

Same as above, great service all round.

Service

The work carried out was done as a good will gesture as the car is out of warranty. The vehicle was ready to collect after only a few hours with only a small bill to pay from myself which was unexpected.

Service

They kept me informed 100%.

Service

Reception and service staff were professional, the vehicle was in for a simple job but returned scratched, which I had to point out - very unprofessional. The vehicle has since been repaired by the dealer, but not without inconvenience

Service

excellent customer service. Fast service. Quality service.

Service

Friendly professional service. I have used this BMW dealer for years.

Service

Friendly and helpful staff kept me informed of my car's progress while I waited.

Service

The problem was not fully resolved as it couldn't be made to happen in those conditions

Service

Very proactive at solving problems and issues whilst striving to meet customers high expectations and overall satisfaction.

Service

from start to finish the service and how i was dealt with as a customer were excellent

Service

Again price factor lowers the star

Service

Cooper Sunderland have always treated me well and help where every possible

Service

Vehicle has to go in for a steering rack fix but the staff were helpful. Although the email address was incorrect for my account. Reasonable price for the standard service work required before the discovery of the issue. Long wait before a courtesy.

Service

Very satisfied with overall experience only drawback was that I had to leave the car overnight because of shift work and there was no courtesy car available for a couple of weeks

Service

Service itself fine. I reported an electrical problem probably the battery but it would cost £90 to diagnose

Service

Just to repeat myself everything was fine

Service

Great service

Service

I have to say the 1st service advisor who was a young man from mini who was filling in on BMW was excellent, but the young lady who handed my car back to me, clearly was not interested and was just going through the motions in parrot style.

Service

The car was in and out within a day

Service

The service I received was great but mainly because I dealt with Gareth hardy who I bought the vehicle off and he level of service is top class

Service

First class service

Sales

No delays or problems . Swift service

Sales

Got mine very quickly as had a cancellation so was able to decide if I wanted that one and the whole motability part was sorted, signed, sealed delivered all in the space of 3 weeks. Amazing

Sales

Sales person kept in contact and also received emails on where the vehicle was in the production process

Sales

I find everyone welcoming and helpful. And the smell of a car showroom is to die for.....

Sales

Every one i delt with was up to speed with their job

Sales

We were looking for a Motability vehicle ticking several boxes but getting the vehicle quickly was also important. Emma exceeded out expectations. We had also visited alternative car dealers and your centre was by far more welcoming.

Sales

The sales rep (Dean Lamb) was very open and non pushy. Made the experience easy and would make me come back to Cooper Sunderland.

Sales

Martin the rep was very professional

Sales

It was just good from start to finish

Sales

Everything was right all was explained well so never really had to ask much

Sales

The experience I recieved at Cooper BMW Sunderland was the best I have ever had. No pushyness, they got me a great deal and I am extremely happy with the new vehicle

Sales

I was kept informed of the progress of my new car at every stage and was introduced to key staff members on delivery day.

Sales

Everything fully explained without a rush.

Sales

As already stated, the staff at BMW Sunderland made the whole experience of choosing and buying my new 5 Series very memorable.

Sales

The above rating is given for the Service we received for the replacement vehicle.

Sales

Staff extremely helpful and kind .

Sales

Great collection experience . Car well prepared and a nice touch was allowing my 12 year old son to unveil the car.

Sales

As it was a motability car I was not given a motability pack.

Sales

very difficult to get in touch with salesman often he would not return calls or reply to emails .

Sales

Made to feel important