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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

Meet the team

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Paul Henry

Head of Business

Ray Haslam

General Sales Manager

David McKechnie

Aftersales Manager

Michael James Combe

Transaction Manager

Tim Bowman

Used Car Manager

Kevin Johnson

Transaction Manager

Jim Barton

Transaction Manager

Gary Taylor

Transaction Manager

Paul Gray

Motorrad Sales Manager

Brenda Ritchie

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As well as a service I had a query about the I drive control screen not working as it should. Stewart who was looking after me explained what was required to my satisfaction. The service and faltering were done on time.

Service

As always, the service experience was extremely good and I was informed all the way through the process about the steps being taken and the costs involved.

Service

Good friendly and attentive service. Getting to know the troublesome BMW X5 phev! Cooper Sunderland have have risen to the challenge!!

Service

Good service.

Service

Couldn’t fix the foult with my car

Service

Receptionist are very helpful, the customer service dept. Are all attentive, fast services, full of knowledge

Service

Overall couldn’t have been more helpful to find a solution.

Service

Kept informed of progress

Service

Very courteous and professional

Service

Very satisfied, both service desk gentleman were really helpful and knowledgable, great service!

Service

Very efficient customer service received from the Service Dept at BMW Cooper Sunderland.

Service

Since driving a BMW I have only used the services of Cooper Sunderland; and I would refer to the comments I made to Q1.

Service

car sorted and washed , which helps when busy with work. Further more a detailed explanation by staff on the work carried out on my vehicle which gives that added peace of mind

Service

Friendly staff (Brenda) seen to our needs and my wife and I stayed whilst car was service with a good coffee and newspaper. The service was over before I got to the 2nd crossword and the difference in car was very pleasing.

Service

Great staff

Service

Professional friendly staff with ease of access from home

Service

Excellent service

Service

Very satisfied.

Service

Service was good but price was ridiculous

Service

Superb...

Service

Job was completed timely and the car returned washed and hoovered.Staff taking timeout to explain the result of complimentary vehicle check.

Service

As stated in the previous answer the staff are most helpful and keep one in the picture to what is required and make you feel that your business is important to them.

Service

The checklist is always made available to me and a video is sent showing the vehicle being scrutinised.

Service

Good service

Service

Not just the actual service, but also the helpful transporting of me to/from the Centre.

Service

No problem booking my car in for service . Car ready on time and thoroughly valeted

Service

Advised of any issues and helped me with a few questions that I had.

Service

They treat you like humans

Service

The same as above Ellie was brilliant!

Service

Did what i asked and explained everything.

Service

On this visit I only needed a tyre repair but ended up needing new tyre. Previously I got 4 new tyres for £660 but on this occasion I was charged £210 for 1. I came away feeling somehow they knew that I had to buy a new tyre so charged accordingly.

Service

Car was serviced, cleaned and delivered back to me. In addition an engine timing/misfire was corrected. I have marked it 4 and not 5 only on the basis that I suspect that the engine issue was a product of work done at the last service.

Service

Lack of laison between workshop and reception, kept waiting 25 mins after being advised vehicle was ready.

Service

Very easy people to do business with and they ALWAYS go the extra mile.

Service

Needed to return vehicle on day following as the refitted summer wheels not inflated to correct pressure. Otherwise completed satisfied with service etc, especially the chauffeur service to and from the garage.

Service

Very satisfield, BMW always make you feel special when in for a service or for any other reason

Service

Propt service with good communication.

Service

Always extremely helpful and listen to the customer's problems

Service

Service done to time whilst i waited as planned. Only issue was that the car although washed on one side wasn't washed on the other side! No issue with the service or spotted when i was shown the car, i assumed all done! but a minor niggle at most.

Service

I wasn't sure whether I should have received a video of the service carried out? And the complimentary vacuum didn't include the boot space which I had cleared.

Service

Always address any issues in a quick and positive way.

Service

Very helpful staff who made us feel very welcome. Please thank the hosts and service team.

Service

The service staff extremely helpful dealt with the problem promptly

Service

I called in with a query and they took time to listen and understand my issue. This was in stark contrast to one of your other dealerships that were not helpful with that which was a small issue. There response was book your car in for a day.

Service

I'm completely staifisfied with the service experience I was given. I felt very looked after and felt that if anything were to go wrong I'd of been in the best place.

Service

See above. The brake problem should have been pointed out to me before I left home to collect the car. Had it been, I would have had you do that work as well.

Service

My problem was addressed and fully brought to a successful completion within in a week

Service

Service completed with no problems and a lovely clean car inside and out to collect.

Service

Efficient

Service

No inconvenience in being stuck without a car and overall customer service was brilliant.

Service

The car runs better than before. The MOT was explained in detail via a video recording.

Service

Great service, professional and efficient.

Sales

Completely satisfied. I have since recommended the Cooper Sunderland branch to friends and family members.

Sales

Even with the bad weather that we had as my new car was in transit it arrived on time from Germany and everything else was easy and hassle free.

Sales

It was seamless, good communication throughout

Sales

Everything was explained clearly by our salesperson Mr Gary Turnet . He kept us informed about the whole process and made picking up the car a great experience.