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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Chris Hall

General Sales Manager
  • Years in the company

Tim Bowman

Used Car Manager
  • Years in the company

Michael James Combe

Transaction Manager
  • Years in the company

Kevin Johnson

Transaction Manager
  • Years in the company

Jim Barton

Transaction Manager
  • Years in the company

Gary Taylor

Transaction Manager
  • Years in the company

Paul Henry

Aftersales Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As always I have found on my many visits, usually Sales, Servicing or VIP Events. It has always been a warm, friendly and professional service given at all times.

Service

Collected car, rang to advise of work required for service and £ cost. Car returned home having been serviced and thoroughly valeted, within a few hours. Loved the video of the service inspection too.

Service

First class service.

Service

Everything was explained, car was cleaned and ready for collection as agreed

Service

Very helpful after a problem with my newly purchased bmw approved car from haliwell jones Chester the car was given to me with warped discs front and rear, this was checked by cooper and replaced as haliwell jones should have done.

Service

Faultless service

Service

A phone call earlier in the day would have been appreciated (not 3pm) to inform us that they never had the car parts available to change, especially since I left the car at 9.00am and asked to have it back as soon as possible.

Service

Would of been 5 stars if it had not the brake problem

Service

Again fabulous experience

Service

Everything completed on schedule

Service

Good service only marked down slightly for BMW's unrealistic pricing

Service

feel bmw should have a service schedule for people like me who do a very low mileage.

Service

I didn't need to bring any paperwork - the details were already with the service dept. - I never have any concerns about the quality of work carried out.

Service

All my needs have been met to the highest standard

Service

Very friendly knowledgeable staff in all departments from vehicle pick up drivers, reception, sales and service.

Service

Competent, and efficient with a friendly demeanor.

Service

Very friendly, efficient staff, nice showroom, free courtesy car, i like the brand, i'm just disappointed that my car sounds like an old Austin Allegro when driving out of car parks etc.

Service

As stated previously the condition of the car after receiving a somewhat wash

Service

Seen promptly. Contacted when car ready

Service

All the staff demonstrate a high standard nothing is too much A great representation of the Bmw brand

Service

Great service all round, however we the alloy wheel & body work protection which we pay for is still not on the system and we are unable to process a claim

Service

Helpful staff. No difficulty booking a service. Apologetic about having to return

Service

Although still waiting on sorting out map updates and verifying alloy wheel warranty status, assuming both are rectified I will be "very satisfied".

Service

My new car (3 months) had an A/C problem. When dropping it off, I asked the service agent to have the technician call me before he started the work so I could explain the peculiarities of what was happening. I received no call.

Service

bmw found and fixed problem

Service

Probably the best service department I have come across, nothing is to much trouble for the customer.

Service

What I feel is correct

Service

Superb customer service by Ellie from start to finish. Explained in detail what the process would be, executed it to the letter, gave me a great courtesy car, and all with a friendly mannner and a smile on her face. A real credit to Cooper and BMW

Service

It was good to see the video of my service.

Service

Very helpful staff.

Service

All points were clearly and concisely explained.Similar on return of the courtesy car / collection of my own vehicle.

Service

Done what they said they would

Service

No hassle.

Service

As well as service had a couple of warranty jobs to do, all completed in one visit.

Service

The staff and service I received were great. It would have been 'completely satisfied' if the squealing brakes had been fixed however they couldn't find the fault, and WIFI was down in the showroom for a while.

Service

They did everything expected of them, well.

Service

Everything done to standard.

Service

Great service

Service

Superb service , you are made to feel very special , Icant fault the Cooper experience .

Service

As per the previous question

Service

As above

Service

Excellent customer service, staff were top rate

Service

Oil filter fitted resulted in low oil pressure warning. Vehicle needed to be recovered for additional work/replacement of faulty filter. Not something I would have expected from the fitting of OEM parts.

Service

Car was taken in on arranged date and came back cleaned and on time

Service

Everything they said they would do they did and more !

Service

See above

Service

The staff at the BMW centre, particularly Gregg Cathrae the Sales Executive and Brenda the 'Greeter', are extremely friendly and all go out of their way to make you (and the wife) feel completely at home. They give genuine opinions and viewpoints.

Sales

Everything was explained thoroughly by Gregg throughout the process.

Sales

Been before, will come again

Sales

Friendly helpful staff who gave quick and efficient service

Sales

I have had several new cars over the past years and this was the best service I've ever received.

Sales

I was told that my new car will have remote parking facility. I was a bit disappointed when I found that that facility was not put on my car.

Sales

Despite IT problems during my initial visit a car that matched my requested specification and budget was swiftly sourced, finance arranged and vehicle in my possession within a week

Sales

Brian littlewood was fantastic he is a great guy he made the whole exprience feel important

Sales

Great team from reception to sales.

Sales

Good sales staff especially Greg Cathrae who was very helpful

Sales

Very good experience - though I had to wait longer than originally specified Katie Messenger (sales) kept me informed of progress and showed a friendly face for BMW...really first rate. Only issue was that my car was not cordoned off in the showroom

Sales

prompt greeting by salesman, he devoted his time to ensure we got the car we wanted. He then kept us informed of the progress and delivery date was ahead of schedule.

Sales

Deal went like clockwork, car and registration all ready for agreed date

Sales

Same as above

Sales

Quite happy with service and arrived when expected

Sales

The staff I dealt with were very helpful inside the dealership, however the staff I witnessed pushing, kicking and trying to trip each other up whilst moving used stock outside were not what I expected from my usual brand experience

Sales

Needed an early change all sorted efficiently with no hassle

Sales

Car arrived on time. Was shown everything by Paul Suvodeep on collection therefore feeling confident to drive away car.

Sales

The sales experience was easy and trouble free and the collection of the cars was a memorable experience

Sales

Again due to professionalism and courteous staff

Sales

Friendly and efficient service