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As always I have found on my many visits, usually Sales, Servicing or VIP Events. It has always been a warm, friendly and professional service given at all times.
Collected car, rang to advise of work required for service and £ cost. Car returned home having been serviced and thoroughly valeted, within a few hours. Loved the video of the service inspection too.
First class service.
Everything was explained, car was cleaned and ready for collection as agreed
Very helpful after a problem with my newly purchased bmw approved car from haliwell jones Chester the car was given to me with warped discs front and rear, this was checked by cooper and replaced as haliwell jones should have done.
A phone call earlier in the day would have been appreciated (not 3pm) to inform us that they never had the car parts available to change, especially since I left the car at 9.00am and asked to have it back as soon as possible.
Would of been 5 stars if it had not the brake problem
Again fabulous experience
Everything completed on schedule
Good service only marked down slightly for BMW's unrealistic pricing
feel bmw should have a service schedule for people like me who do a very low mileage.
I didn't need to bring any paperwork - the details were already with the service dept. - I never have any concerns about the quality of work carried out.
All my needs have been met to the highest standard
Very friendly knowledgeable staff in all departments from vehicle pick up drivers, reception, sales and service.
Competent, and efficient with a friendly demeanor.
Very friendly, efficient staff, nice showroom, free courtesy car, i like the brand, i'm just disappointed that my car sounds like an old Austin Allegro when driving out of car parks etc.
As stated previously the condition of the car after receiving a somewhat wash
Seen promptly. Contacted when car ready
All the staff demonstrate a high standard nothing is too much A great representation of the Bmw brand
Great service all round, however we the alloy wheel & body work protection which we pay for is still not on the system and we are unable to process a claim
Helpful staff. No difficulty booking a service. Apologetic about having to return
Although still waiting on sorting out map updates and verifying alloy wheel warranty status, assuming both are rectified I will be "very satisfied".
My new car (3 months) had an A/C problem. When dropping it off, I asked the service agent to have the technician call me before he started the work so I could explain the peculiarities of what was happening. I received no call.
bmw found and fixed problem
Probably the best service department I have come across, nothing is to much trouble for the customer.
What I feel is correct
Superb customer service by Ellie from start to finish. Explained in detail what the process would be, executed it to the letter, gave me a great courtesy car, and all with a friendly mannner and a smile on her face. A real credit to Cooper and BMW
It was good to see the video of my service.
Very helpful staff.
All points were clearly and concisely explained.Similar on return of the courtesy car / collection of my own vehicle.
Done what they said they would
As well as service had a couple of warranty jobs to do, all completed in one visit.
The staff and service I received were great. It would have been 'completely satisfied' if the squealing brakes had been fixed however they couldn't find the fault, and WIFI was down in the showroom for a while.
They did everything expected of them, well.
Everything done to standard.
Superb service , you are made to feel very special , Icant fault the Cooper experience .
As per the previous question
Excellent customer service, staff were top rate
Oil filter fitted resulted in low oil pressure warning. Vehicle needed to be recovered for additional work/replacement of faulty filter. Not something I would have expected from the fitting of OEM parts.
Car was taken in on arranged date and came back cleaned and on time
Everything they said they would do they did and more !
The staff at the BMW centre, particularly Gregg Cathrae the Sales Executive and Brenda the 'Greeter', are extremely friendly and all go out of their way to make you (and the wife) feel completely at home. They give genuine opinions and viewpoints.
Everything was explained thoroughly by Gregg throughout the process.
Been before, will come again
Friendly helpful staff who gave quick and efficient service
I have had several new cars over the past years and this was the best service I've ever received.
I was told that my new car will have remote parking facility. I was a bit disappointed when I found that that facility was not put on my car.
Despite IT problems during my initial visit a car that matched my requested specification and budget was swiftly sourced, finance arranged and vehicle in my possession within a week
Brian littlewood was fantastic he is a great guy he made the whole exprience feel important
Great team from reception to sales.
Good sales staff especially Greg Cathrae who was very helpful
Very good experience - though I had to wait longer than originally specified Katie Messenger (sales) kept me informed of progress and showed a friendly face for BMW...really first rate. Only issue was that my car was not cordoned off in the showroom
prompt greeting by salesman, he devoted his time to ensure we got the car we wanted. He then kept us informed of the progress and delivery date was ahead of schedule.
Deal went like clockwork, car and registration all ready for agreed date
Same as above
Quite happy with service and arrived when expected
The staff I dealt with were very helpful inside the dealership, however the staff I witnessed pushing, kicking and trying to trip each other up whilst moving used stock outside were not what I expected from my usual brand experience
Needed an early change all sorted efficiently with no hassle
Car arrived on time. Was shown everything by Paul Suvodeep on collection therefore feeling confident to drive away car.
The sales experience was easy and trouble free and the collection of the cars was a memorable experience
Again due to professionalism and courteous staff
Friendly and efficient service