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ABOUT COOPER SUNDERLAND.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Henry

Head of Business

Ray Haslam

General Sales Manager

David McKechnie

Aftersales Manager

Michael James Combe

Transaction Manager

Tim Bowman

Used Car Manager

Kevin Johnson

Transaction Manager

Jim Barton

Transaction Manager

Gary Taylor

Transaction Manager

Paul Gray

Motorrad Sales Manager

Brenda Ritchie

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No inconvenience in being stuck without a car and overall customer service was brilliant.

Service

Efficient

Service

The car runs better than before. The MOT was explained in detail via a video recording.

Service

Car ready on time and thoroughly valeted

Service

I had to wait quite a long time in the showroom as my car was ready an hour later than expected. Otherwise excellent service as usual from Cooper BMW Sunderland!

Service

Very helpful and very competent staff

Service

Simple and straight forward to deal with,very pleasant atmosphere as usual.

Service

all items completed. Could not carry out free valet as I had mislaid my voucher - no record at dealership of its issue

Service

The Service department were competent and thorough and the lead technician was extremely professional and succeeded in resolving the problem quickly and efficiently.

Service

Good reliable

Service

Cannot fault staff and quality of work

Service

I was explained what was going to be done to my car and was offered a very nice courtesy car while mine was been serviced. Also the mini valet was a bonus

Service

It took three attempts to get my tyre sorted which was disappointing, how ever the service guy was very very good as the issues that caused the delay were not his fault and he was very helpful

Service

Very helpful, had a difficult problem with a wheel vibration on my car but could not find the fault after replacing a part under warranty that was deteriorating but they did try to solve unfortunate that they didn’t but helpful all the same

Service

From the initial booking through to the return of the vehicle everything was handled with professionalism while being friendly and helpful.

Service

Improved since my last visit

Service

Although my 2 week old car went into limp mode ( which annoyed me) it was dealt with in a quick and effortless manner.

Service

the service was very good and proffesional, the service was first class

Service

Very happy with service, shame you can’t be told the cost of a service before it’s done

Service

Job was done with no hassle

Service

Service here is always friendly and professional.

Service

Pleasant, professional and knowledgeable staff who helped to explain some of the advisory items displayed on my health check results.

Service

Can't fault the service or timing of cooper bmw

Service

Given a better price and quality service

Service

Professional approach

Service

We did not get offered as much as we thought our car was worth.

Service

Overall did a good job but took all day to do a minor service and check a problem I raised with them.no feedback to say when car would be ready ,or offer to drop off or pick us up to collect car.

Service

After driving BMW cars for many years Cooper Sunderland have consistently given the best service unlike other dealerships.

Service

Staff were very helpful and good enough to organise a courtesy vehicle as requested. Service appears to be good

Service

Prompt and friendly service, kept informed of progress and even sent a video

Service

From booking the car in, reminders about the booking, dropping off vehicle, courtesy car, and timescales, everything went smoothly. Couldn’t have asked for any better service

Service

I gave a score of 5 because the service the staff give a client is second to none. The staff could not be more helpful which in my opinion makes me come back to Boldon BMW Center.

Service

Was advised what was wrong with car- you had to order the part- so was booked in for the part to be fitted

Service

The service experience was first class. The car was booked in for the very next day by Ellie (no courtesy car needed) however I did need it returned by 3pm at the latest. At 2.20 I received a phone call from Ellie to say car was ready to collect.

Service

Speedy service, and use of high spec curtesy car

Service

Dealership didn’t tell me my locking wheel nut was missing when car was in at dealership! Only found out when I was stranded on motorway with a flat tyre! They carried out work a week earlier and could on put it on the notes!

Service

Full filled al requirements/requests

Service

Staff excellent and reception ladies friendly and attentive Coffee great

Service

Only reason I wasnt completely satisfied was I was told on arriving at service desk the car wasnt finished and would be 20 minutes, which wasnt a problem but I was left waiting 80 minutes.

Service

i felt like they did everything and more to resolve my issues

Service

the experience was hassle free and painless

Service

Best dealership I have visitedGreat customer support

Service

Helpfull staff. Great service

Service

So helpful and accommodating. It’s hard to work and have your car missing for a day but they go all out to make life easy

Service

I was well looked after while I was at the dealership - I chose to wait for the car to be serviced. I was particularly impressed with the video link sent to me after the service had been conducted.

Service

No problems, very efficient

Service

Car thoroughly vacuumed and cleaned, very impressed

Service

Very accommodating

Service

Staff are extremely helpful, polite and knowledgable

Service

Great staff

Service

Great customer service. You really feel fully cared for by the staff making the whole experience seamless.

Service

no problems, done in time,

Service

They allways do it first time and on time and can’t ask for anything more than that

Service

Felt special. Very personal service.

Service

Both the service manager and after sales manager have been open and honest about the car. However dealing with the customer service staff was not totally satisfactory.

Service

Cooper Sunderland always give a great service although problem is not sorted.

Service

The car was waiting in the delivery bay and was in top condition. I was however a little disappointed in the dirt levels found under the bonnet of the car. At just over £79000 I was expecting a clean engine compartment, this was not the case.

Sales

Very personalised and treat with the upmost consideration throughout my purchase

Sales

Willing to go that extra mile to ensure i got what i wanted.

Sales

The initial deal went smoothly. On receipt there were hiccups as the original salesman had move on. A nice text to inform us of the name of the salesman handling the purchase would have been much appreciated.

Sales

such a professional service delivered from start to finish

Sales

Great service nothing was a problem, overall a seamless and wonderful experience. Thank you

Sales

I loved the emails saying which stage the car was at.

Sales

I found Stephen Nolan a very nice person to do my deal with. He understood the car and accessories so was able to advise what we might want or not.

Sales

The process was simple and easy, there were no delays when waiting for my car and i was contacted often regarding the status of my car so i was always kept up to date.

Sales

Staff were very welcoming and the whole process was carried out to our satisfaction

Sales

I was provided with everything I needed in a prompt manner.

Sales

Extremely pleasant experience, 2nd car bought through this dealership and through Chris. Already discussing the 3rd and will only deal with Chris due to high level of professionalism and friendly experience he provides.

Sales

easy/stress free experience, quick delivery of vehicle

Sales

The attention to detail by the dealer was excellent.

Sales

Always friendly and helpful